Customer Service Coordinator

2 days ago

Adelaide Region SA, Australia Uniting Communities Full time

The **Customer Service Coordinator** will be responsible for the facilitation and delivery of services to our customers. You will work closely with the Senior Customer Service Coordinator assisting in the provision of consumer directed care for prospective and existing customers to ensure they receive a high quality individualised service that meets their needs.

**Key responsibilities include**:

- Manage and coordinate a portfolio of customers ensuring high quality service delivery is provided
- Review customer assessments to ensure that appropriate domestic, social support and personal support services are matched
- Develop proactive communication with current and prospective customers and families in terms of achieving and increasing commitments, including tailoring packages when needed
- Respond to customer complaints with a solutions focused approach
- Promote the principles of consumer directed care and have a strong understanding of the Federal Government’s reform agenda

**About you**:

- Demonstrated experience in the coordination of aged care packages
- Strong networking abilities and ability to be actively involved in community and professional settings
- Advanced knowledge of Aged Care Standards
- Strong understanding of My Aged Care Portal
- Excellent communication skills with a focus on high quality customer service
- Understanding of funding requirements to ensure compliance is met

**_Experience in the delivery of community based support services is highly regarded_**

**About Us**

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

**About the Benefits**
- In addition to your salary you can potentially package up to $15,900 per year pre tax and additionally a $2,650 Meals and Entertainment card.
- To see how this could potentially benefit your take home pay, visit our salary packaging provider - Access Pay
- Paid Maternity Leave
- Early Intervention Physio Program
- Discounted Private Health Insurance

**Your Application**

Please attach a cover letter addressing the position description and a current resume including the names of 2 current referees, including a past or current supervisor.
- As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks._

  • Customer Service Coordinator

    6 days ago

    Adelaide Region SA, Australia HAYS Full time

    Customer Service and Admin All-Rounder Wanted for SA Jewellery Company **Your new company** Our client is an SA family-owned jewellery company specialising in wedding and engagement rings. They pride themselves on their immaculate craftsmanship for their clients, and the level of training they provide for their employees. Due to an increased number of...

  • Customer Service Coordinator

    5 days ago

    Adelaide Region SA, Australia Ken Hall Plumbers Full time

    **WHY CHOOSE KEN HALL?** At Ken Hall we have great opportunities for career growth and development with a fantastic culture across the Ken Hall team. This is your chance to be part of the Ken Hall Team that has now over 150 employees. As a customer service team member, you will work closely with a team and also work autonomously every day. You will need to...

  • Schedule and Dispatch Coordinator

    5 days ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Hope Valley Job Description Summary An exciting opportunity has arisen for a Scheduling and Dispatch Coordinator to join Service Stream based in our Adelaide office - Hope Valley About the Role Service Stream Utilities & Infrastructure division are currently seeking a Scheduling and Dispatch Coordinator to join our growing...

  • Saed Project Coordinator

    2 weeks ago

    Adelaide Region SA, Australia Service Stream Full time

    Primary Location Adelaide - Head Office Job Description Summary Service Stream's Telecommunications Division are currently seeking a Project Coordinator located at our Adelaide (SA) office to assist our National Planning and Community Relations SME. About the Role The Project Coordinator will assist the National Planning and Community Relations SME in the...

  • Customer Delivery Coordinator

    2 weeks ago

    Adelaide Region SA, Australia VOCUS Full time

    We know how to celebrate our wins - We are all about hybrid, flexible working - Role can be based in Perth or Adelaide We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people. We empower our people to **Do it. Own it....

  • Service Coordinator

    1 week ago

    Adelaide Region SA, Australia Roc Consulting Full time

    HIGHLY COMPETITIVE SALARY + TIGHT KNIT CULTURE - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN - FLEXIBLE WORK/LIFE BALANCE & CAPTAIN OF INDUSTRY **Position**: The position of **Service Coordinator** has now become available due to company growth. - Coordinate and schedule Service Technician staff - Respond to incoming customer calls -...

  • Service and Parts Coordinator

    3 days ago

    Adelaide Region SA, Australia ArcTree Full time

    Adelaide - leading supplier of innovative packaging technology - Inclusive & supportive team with attractive salary on offer - Quality, Reliability and Service **The Role** We are seeking a Service and Parts Coordinator to join our client’s team in Adelaide. You will become an integral member of the field service business team. This role will suit someone...

  • Product and Services Coordinator

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Jewellery Manufacturer Seeking Product & Services Coordinator **Your new company** Our client is an SA family-owned jewellery company specialising in wedding and engagement rings. They pride themselves on their immaculate craftsmanship for their clients, and the level of training they provide for their employees. Due to an increased number of contracts and...

  • Customer Service Consultant

    2 weeks ago

    Adelaide Region SA, Australia Essential HR Full time

    Use your customer service expertise - Join one of SA's largest builders - Be part of a passionate and dedicated team **We create better lives** Rivergum Homes is a progressive home builder that has been in the industry for over 28 years. At Rivergum we put our people first. We strive not only to enrich the lives of our customers, but of our employees too,...

  • Customer Service Representative

    2 weeks ago

    Adelaide Region SA, Australia Opal. Full time

    **Discover Opal....** As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies. We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. **Discover the Opportunity**.... To coordinate placement and delivery of all...