Customer Service Representative

2 weeks ago

Brunswick, Australia Royal Foods Full time

**Location**
- Brunswick, VIC**Work Type**

***
- Full Time or Part Time- Well established Australian business with a great culture
- Attractive salary & flexible working hour options
- On the job training & skills development

**A great opportunity for a team player who takes pride in offering exceptional customer service**

**About Royal Foods**

We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

We’ve been in business for over thirty years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

At Royal Foods our purpose is to enrich the lives of people - including our staff, customers, stakeholders and community - and our continued growth enables us to help more people prosper and grow.

**About our VIC Customer Service Team**

Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy, so it’s essential that everyone works together as a team to get the job done. We are a happy, close team who works hard but still finds time to have a bit of fun together

**The Opportunity**

We are looking for an experienced, highly organised team player to join our Customer Service Team.

The role is based at our Brunswick, Victoria facility and will report to the Commercial Manager.

There is an option to work fulltime, 38 hours per week, Monday to Friday or part-time, working 23 hours per week. We have a flexible work roster, which means some days you will have an early start (6.30am or 7.00am) and early finish and other days a late start and finish, but all within the operational hours of 6.30am & 6.30pm.

**We’re Offering**
- Attractive salary & 25% Staff Discount
- Free Onsite Parking
- On the job training and skills development
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for over 30 years and continues to grow

**Key Responsibilities**
- Handle customer order entry, invoicing & credits
- Proactively support the Sales Team to deliver exceptional customer service
- General administration & record maintenance
- Flexibility to work any shift between 6.00am & 6.00pm Mon-Fri

**Key Capabilities**
- High attention to detail
- Problem solving
- Team Player
- Ability to adjust to changing priorities
- Remain calm under pressure

**About YOU**

Are you a quick learner who strives to continually improve? Do you consider yourself to be proactive, trustworthy, accountable and a good communicator? These are all key characteristics required for this role.

**To Be Successful in This Role, You Will Have;**
- Minimum one year experience in a customer service role involving data entry & phones
- High level of computer skills including experience with Microsoft Office suite - Word, Excel & Outlook **(Outlook knowledge & skills essential)**:

- Strong written and oral communication skills
- Pronto or similar ERP software experience beneficial but not essential
- Good time management skills and strong attention to detail
- A strong work ethic and the ability to problem solve, be flexible & multitask

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