Customer Service Officer

6 days ago

Brunswick, Australia YMCA Recreation Full time

Free access to gyms, recreation, and aquatics centres across the state
- Greet customers and be the face of the centre
- Full Time
- $24.35 per hour + Super (role may also be offered on a part-time basis)
- Our Vision is a better tomorrow where all people can belong._

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the Centre**

Brunswick Baths is part of Active Merri-bek, proudly owned by the City of Merri-bek and managed by YMCA Victoria. We offer a range of fitness and aquatic programs designed to help you stay active and healthy. Whether you're working out in our gym, joining a group fitness class, or training with a personal trainer, we have something to suit all fitness levels. Our indoor and outdoor heated pools cater to lap swimmers, water play enthusiasts, and those looking for swimming lessons. As a Watch Around Water accredited facility with Platinum Pool status from Life Saving Victoria, we prioritise safety in and around the water.

**About the Role**
- Provide customers with sales solutions when enquiring about memberships and programs
- Conduct centre tours with prospective members
- Follow up customers and members as required
- Promote available programs and services
- Accurately receipt, process and balance customer payments

**About You**

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

**Qualifications & Experience**
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID011 Provide First Aid
- Previous experience in a similar role will be advantageous

**Benefits**

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply**

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.

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