Land Access, Complaints

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a Land Access, Complaints and Compliments (LACC) Lead to join Service Stream in our Collins Street office.
About the Role

Service Stream’s Telecommunications division are currently seeking a Land Access, Complaints and Compliments (LACC) Lead to join our growing company. The LACC Lead supports the LACC coordinators to ensure that all projects are undertaken in compliance with the company’s legal obligations under relevant Commonwealth and State Legislation, including the Telecommunications Act 1997.

Nature of position: Permanent, Full Time

Location: Collins Street, VIC

Reporting Line: Manager -Land Access, Complaints and Compliments

Key Responsibilities

In this role, you will support the LACC manager and project teams to create and action Community and Stakeholder Engagement Plans in the lead up to, during and post project roll out as well as land access activities including assessment of design proposals to ensure legislative and planning regulations are complied with and areas of Heritage and Environmental Significance are not impacted upon; Appropriate external stakeholders are identified, and suitable statutory and other approval channels are followed and are escalated when required.
- Support LACC Manager, Project teams and client to create and execute Community and Stakeholder engagement plans
- Support LACC Manager with reporting and governance tasks as required internally and by the client including attending and presenting at meetings as required
- Support LACC Manager with system and process enhancements including team quality assessments and process adherence
- Support LACC Coordinators with day-to-day tasks (as per below) and manage escalations as received
- Action tasks in prescribed project and customer relationship management software within designated time frames
- Effective communication is a large aspect of this role
- Escalate to and manage external consultants when statutory approvals are assessed to be required
- Issue project legal documents to stakeholders and assess legal and contractual requirements
- Regularly liaise with internal and external stakeholders, Councils and other government bodies and authorities

About You
- Community and/or Stakeholder engagement desirable
- Courteous stakeholder communications skills
- Have/acquire knowledge of business software, database/project management systems and Microsoft Office
- Project/Construction/Environmental background/experience
- Creating communications material experience desirable
- Previous Experience with Telecommunications/Construction Access Compliance Procedures/Planning procedures is highly desirable

The following are key attributes required for the role:

- Initiative -Ability to self-assign/self-manage workload -work autonomously and responsibly
- Excellent liaison/communication/writing skills
- Excellent attention to detail
- Problem solving, adaptability
- Highly organized and responsible -effective time management and prioritization skills
- Ability to work under pressure and meet deadlines
- Able and willing to learn and develop in the role
- Work as an effective and supportive team player

About Us
- Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base._
- Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities._
- Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities._
- Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Construction

How to Apply