Technology Support Officer

8 hours ago

Brisbane, Australia Queensland University of Technology Full time

$81,928 to $88,710
- Ongoing, full-time
- Gardens Point

**Who are we looking for?**

Queensland University of Technology (QUT) is seeking a Technology Support Officer to join Digital Business Solution, Administrative Division.

**Real world impact**

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

**About the Administrative Division**
Administrative Division supports the governance and operations of the University, including planning and quality, facilities and services for students and staff. The Administrative Division is led by the Vice-President (Administration) and University Registrar.

**About Digital Business Solutions**
Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services.
DBS embraces digital transformation as being fundamental to our service in supporting QUT’s aspirations outlined in Blueprint 6.

Digital Business Solutions is responsible for a wide range of services in delivering and supporting digital solutions for QUT. DBS comprises seven business units with dynamic knowledge and expertise that work collectively with the University’s Faculties, Institutes and Divisions to provide quality Digital Solutions and Services in support of both QUT’s Strategic Objectives and in core operations for learning and teaching, research and innovation and professional services.

**What you need to succeed**

You will demonstrate:
1. Completion of a relevant Bachelor’s degree in an IT or related field, or an equivalent combination of relevant knowledge, training with relevant industry certifications and/or experience, and demonstrated detailed knowledge of complex systems, networks, and integrated technologies.
2. Excellent interpersonal and customer service skills with demonstrated experience in communicating complex technology issues clearly and confidently at all levels within the organisation.
3. Demonstrated high-level team member skills including the ability to work collaboratively, combined with a track record in effectively training/coaching team members in new or advanced computing, learning and research technologies.
4. Demonstrated organisational skills, including time management and the ability to successfully prioritise, work under pressure and produce high quality work within tight time commitments.
5. Demonstrated high level experience in two or more operating systems (eg Windows, MacOS, Linux, Audio-visual systems) and systems management platforms (eg Microsoft Configuration Manager, Jamf Pro, RMS by AMX).
6. Relevant industry certifications such as Microsoft Certified Professional (MCP); IT Infrastructure Library (ITIL) Foundations; Apple Certified Support Professional (ACSP) and/or AVIXA Certified Technology Specialist (CTS) will be highly regarded.

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