Triage Officer

2 weeks ago

Parramatta, Australia HSBC Full time

**Some careers have more impact than others.**

We’re looking for progressive minds who are driven, perceptive and forward-thinking, who are open to different ideas and cultures, who can connect with our customers and who will work with courageous integrity every day.

As an HSBC employee in Australia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes market leading subsidised private health cover, enhanced parental pay/benefits and support when you return to work, wellness days and wellbeing programs as well as a highly flexible workplace culture.

**Your main responsibilities will include**
- Complete customer pre-screening checks for broker introduced customers to ensure all required KYC, ID/V & support docs have been completed correctly prior to formal credit assessment
- Meet broker, proprietary and customer expectations in terms of efficiency, accuracy, timeliness, professionalism, and warmth
- Maintain an understanding of HSBC mortgage products and services
- Liaise with Underwriting Services, Brokers & Proprietary, DocuPREP & settlement agent (FMS)

Requirements

**To be successful in this role, you will need**
- Strong interpersonal and empathy skills with strong decision making and ability to deliver
- Previous experience in a Retail Banking mortgages role preferred
- Understanding of core products, Premier proposition, and familiar with retail banking product processes
- Solid knowledge of appropriate mortgage operational procedures
- Knowledge of relevant regulatory governance in market
- To consistently meet and exceed customer expectations through superior customer service

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encourage.

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