Project Support Officer

Division: Homes NSW
- Location: Parramatta, NSW, AU, 2150
- Req ID: 72296

**Work Location: Parramatta**

**Employment type - Ongoing, Full-time position**

**Salary: Clerk Grade 3/4, $82,193 to $90,001 p.a. plus employers’ contribution to superannuation and annual leave loading**

**Your role**

The NSW Government is determined to make NSW a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

Homes NSW is a division of the Department of Communities and Justice. It brings together the housing and homelessness functions of the Department of Communities and Justice, the NSW Land and Housing Corporation, Aboriginal Housing Office, and key worker housing functions from across government all under one roof.

We are looking for a dedicated and highly organised Project Support Officer to join our dynamic Tenant Satisfaction and Feedback Team within the Maintenance Hub. The role will include direct communication & interaction with Homes NSW stakeholders. Its desirable the applicant has customer service and complaint resolution skills, experience in frontline triage of maintenance enquiries and a commitment to the tenant satisfaction objectives of Homes NSW. If you are proactive, detail-oriented, and thrive in a fast-paced environment, this is the opportunity for you

**What you’ll do**
- Provide executive and secretarial support, including coordinating appointments, meetings, travel (transport and accommodation), conferences and seminars contributing to the optimal use of the Manager’s time exercising discretion, initiative and confidentiality to support the achievement of Business Unit objectives.
- Review and track incoming correspondence such as Briefing Notes and Ombudsman Enquiries to determine appropriate actions and escalate when necessary.
- Provide support in respect to financial administration, compiling reports and preparation of documentation.
- Provide general administrative support in preparing a range of correspondence including letters, registers, reports and spreadsheets to support the Business Unit needs.
- Assist with the testing of business systems, acquisition and analysis of data, identifying potential trends and representing data graphically for inclusion in various stakeholder reports and documentation.
- Monitor the performance of administration and project services in terms of meeting the Unit’s needs, identifying areas for improvement, making recommendations and coordinating approved actions to increase the efficiency of administration and project processes.

**What we’re looking for**
- Proven experience in delivering high-quality business support services with a professional and client-focussed approach.
- Strong understanding of corporate services, office systems, procedures, and methods, including procurement and finance policies and practices.

For more information, please click here to download the role description

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

While the Department of Communities and Justice offers a flexible or hybrid working arrangement some office work will be required and therefore to be considered for this role you would need to live in NSW or be relocating to NSW.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Targeted Question 1 - What strategies do you use to manage multiple competing priorities while ensuring high-quality project support?
- Targeted Question 2 - Have you ever had to escalate an issue that required urgent attention? What steps did you take, and how did you ensure it was handled properly?

**Applications close Wednesday 19 February 2025 11:59pm AEST**

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically div