National Relationship Lead

Primary Details

Time Type: Full time

Worker Type: Employee

National Relationship Lead
- Location: Sydney or Parramatta
- Type: Permanent, full time
- Hybrid role, Happy to talk flexible working

The opportunity

We’re looking for a driven and strategic National Relationship Manager to lead the engagement and performance of one of our key Distribution networks —Ausbrokers. In this national role, you’ll build high-value relationships, shape service initiatives, and partner with internal and external stakeholders to drive profitable growth and deliver value.

You’ll be at the forefront of our broker distribution strategy, managing major relationships and ensuring alignment between our business objectives and partner needs. This is your chance to make a real impact in a dynamic and collaborative environment.

Your new role

As the National Relationship Lead, you’ll be responsible for:

- Serve as the lead contact for the Ausbrokers distribution channel, building deep understanding and strong relationships with senior executives and key stakeholders across the network.
- Collaborate with key stakeholders to design and deliver the strategic distribution plan, incorporating financial targets, growth initiatives, engagement activities, and compliance requirements.
- Lead and coordinate an executive meeting cadence to monitor results, key activities and identify and address pain points within the relationship.
- Report on performance inclusive of the use of internal and external data and performance trends and amend strategic plans based on value and data.
- Managing our Strategic Partnership Agreement and individual distribution broker agreements to ensure compliance and fee management requirements are met.
- Own and manage escalations inclusive of claims, compliance, underwriting matters.
- Work collaboratively across Distribution, Underwriting, Claims, Legal, and Compliance to align on priorities and support the distribution plan.

About you

To be successful in this role, you will have:

- Proven experience in a relationship or national account management role, working with broker networks or similar distribution channels
- A strong background in the insurance industry, ideally within an agency or broker-focused business
- A demonstrated ability to build and maintain relationships with stakeholders at all levels — from junior brokers to C-suite executives
- Strong business and financial acumen, with the ability to analyse data and translate insights into action
- A strategic mindset with excellent planning, budget management and organisational skills
- High attention to detail and a solid understanding of the compliance landscape

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
- Top 20 Workplaces