Service Desk Analyst

7 days ago

East Perth, Australia Talent International Full time

**Job Details**:
**Location**

East Perth

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH95559_1671508266

**Contact**

James Hardley

**Posted**

about 5 hours ago

**_Key requirements:_**
- Allocates, monitors and resolves Incident and Service Requests, ensuring that agreed service level targets, KPIs and operational requirements are achieved.
- Utilises endorsed ICT Support Services tooling and technologies (e.g. IT Service Management System, Group Policy, SCCM, VDI and GPO) on a day-to-day basis as required.

**_ Experience we are seeking:_**
- Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
- Experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.
- Ability to work independently and within a team
- Excellent interpersonal skills

**_ What's on offer:_**
- Work with an enterprise government department, supporting over 1000+ users
- Ongoing development (online courses/certs)
- Long term contract which will extend every 12 months
- Competitive hourly rate (well above industry)

**_Interested?_**

For further enquiries please call (08) 6212 5511

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