Patient Engagement Coordinator

5 days ago

Gold Coast, Australia National Skin Cancer Centres HealthCert Education Full time

**Fully Remote, Work From Home Opportunity**:

- **Casual role**:

- **Friendly, hard-working team passionate about saving lives**

**The Role**

National Skin Cancer Centres are seeking a friendly Patient Engagement Coordinator to join our team on a casual basis, working from home as part of our Appointment Centre. Shifts for this role may be rostered Monday to Friday between the hours of 8.00am - 6.00pm, with availability to cover sick and annual leave. This role would be ideal for someone with a medical reception background who is looking for more flexibility in a remote role.

Key responsibilities for this role include:

- Follow up and engage with past patients with a view to booking them into one of our centres
- Respond to and convert online enquires to bookings within the required timeframe
- Manage live chat enquires
- Assist our centres with managing changes to their appointment books
- Be able to call a high number of patients in a day
- Report on the success of your calls

**You are**:

- Friendly with professional telephone manner (essential)
- Experience within either the medical industry or a call centre would be highly regarded
- Ability to deliver information effectively to a diverse range of customers
- Flexible and have the ability to work in a fast paced environment
- Self-managed and able to work with mínimal supervision
- Excellent communication skills
- Experienced with Best Practice (not essential, but highly regarded)
- Authorised to work in Australia

**About Us: Leaders in Skin Cancer Medicine**

Driven by a passion to make a difference and the vision of a world where nobody dies from skin cancer, the health and happiness of our patients are at the forefront of everything we do. We strive every day to exceed patient expectations and our main aim is to deliver the highest standard of care and utmost peace of mind.

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