Corporate Concierge

**Company Description** About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us

Be the face of **Civic Quarter**.

We’re on the lookout for a confident and proactive **Corporate Concierge** to be the first point of contact at **Hub Civic Quarter**and **Civic Quarter Business Centre** in Canberra. As the friendly face that tenants and guests interact with daily, you’ll play a vital role in shaping first impressions and ensuring smooth, secure, and polished experiences throughout the space. We are looking for a **full-time** team member (**6 months FTC**).

With your warm and professional approach, you’ll help maintain building standards, manage daily operations, and foster a safe and welcoming workplace environment.

What your day-to-day will look like (but not limited to):

- Be the go-to contact for tenants and visitors, providing top-tier customer service and maintaining a welcoming front desk presence.
- Coordinate and support the smooth operation of our Serviced Meeting Spaces (SMS), including bookings, set-up, catering, and basic tech troubleshooting.
- Ensure all front-of-house and shared spaces remain clean, organised, and presentable at all times.
- Support communication and engagement through the CQ Tenant Portal and keep essential information updated.
- Liaise with contractors, cleaners, and internal teams to maintain building standards and address any issues quickly and efficiently.

**Qualifications**
We're Looking For Someone Who:

- Has 2-3 years’ experience in a customer-facing role - ideally in concierge, corporate reception, facilities, or security.
- Brings a proactive, solutions-focused approach and strong interpersonal skills to every interaction.
- Demonstrates a commitment to both exceptional customer service and maintaining a safe, secure workplace environment.
- Is confident using CRM systems, has basic tech troubleshooting ability, and enjoys refining systems and procedures.
- Can juggle priorities, stay composed under pressure, and always bring a polished, professional demeanour.
- Takes pride in their work and has a keen eye for presentation, detail, and continuous improvement.

**Additional Information** Why you should join us**:

- Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment.

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for
- At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve._