Corporate Concierge

2 days ago

Canberra, Australia Hub Australia Full time

Canberra CBD location, close to public transport
- Help create a dynamic and collaborative community

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 5500 members ranging from small business and government to non-profit and corporations. With 96% of employees describing Hub as a great place to work, we’re thrilled that Hub Australia has placed 17th in the 2021 Australia’s Best Workplaces List.

**About the role**
The Corporate Concierge is the first and most important face of the Civic Quarter Business Centre and Hub Civic Quarter, responsible for consistently providing a top quality, unforgettable customer experience to every individual that walks through the doors and works in the building.

Each day you will bring a professional, friendly and welcoming attitude.

**What we’re looking for**
Our Corporate Concierge will have exceptional customer service, a strong background in administration and front desk management, local knowledge and interests, assisting with events, managing clients and working across multiple service meeting spaces.

**The purpose of the role**
Our Corporate Concierge will have a genuine interest in being the first point of contact for tenants with building issues, the central link between the building, it’s occupants, and the facilities manager.

**Key Skills and Experience**
- A passion for managing client relationships and bringing warmth to every interaction
- 2 - 4 years experience in a customer-facing or reception role.
- Experience with a data entry/CRM system not required but well regarded
- Experience with boardroom set up
- Experience with basic technology troubleshooting is highly regarded
- Proven experience in process improvement and attention to detail
- Ability to remain poised under pressure in a fast-paced environment
- Polished communication skills, both written and verbal
- Drive to refine and improve systems and procedures to enhance customer experience
- Strong time management skills, attention to detail and a strong sense of aesthetics
- Most importantly, a desire to grow and learn with a dynamic, growing and supportive community
- If your experience looks a little different but you think you’d be a great fit, we’d love to hear more about you._

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun

**_All this while working in one of Australia’s most beautiful workspaces_

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