Spare Parts Interpreter

3 days ago

Keysborough, Australia Silvan Australia Full time

_**Spare Parts Interpreter**_

Established in 1962, Silvan Australia is a family-owned Australian business, recognised as an industry leader in the field of agricultural machinery, rural lifestyle and hardware products.

**What's in it for you**:

- Work amongst a friendly team.
- **Competitive salary** for the right skillset and experience
- Work Life Balance and flexible working hours.
- We offer an Employee Assistance Program for all Staff.
- Service Awards - recognition of tenure.
- Staff discounts on our Silvan range.

**What we are looking for**:

- **Product Knowledge** - develop and maintain a sound knowledge of products sold.
- Experience with SAP an advantage
- Provide prompt, accurate and efficient customer support with parts interpretation and provide solutions for alternatives when necessary.
- Assist with management of breakdown orders to provide customers with a prompt same day resolution or advice on anticipated delivery
- Implement or manage changes required to parts information with regards to errors and missing information from parts catalogues in conjunction with other parts team members
- Contribute to the parts cataloguing and parts data file management requirements of the parts team
- **Diligence** - Alert supervisor and/or other staff to issues and discrepancies as a priority. Contribute to problem resolution

**Key Tasks**
- Courteous manner & prompt answering of phones.
- Monitor key spare parts stocking levels in line with historical demand and/or seasonality and provide advice to the purchasing team on order requirements, minimum inventory levels and changes in demand.
- Capacity to develop and maintain a knowledge of the products sold.
- Grow and promote aftersales and service business Silvan Australia.
- Ability and knowledge necessary to accurately interpret customer parts requirements.
- Agricultural, **automotive** or industrial spare parts knowledge and usage of parts information and interpretation systems - manual and/or electronic
- Good communication and problem resolution skills.

**Requirement / Skills**
- Formal **mechanical qualification** or Automotive spare parts experience
- Competency of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
- High level customer service skills & customer driven.
- Driven to work with the Team and collaborate.

**PLEASE DO NOT APPLY UNLESS YOU HAVE THESE SKILLS**
- Please attach your Resume and a _**Cover letter**_ _to apply._

Must have work rights to work in Australia.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Free food
- Referral program

Schedule:

- 8 hour shift
- Day shift

Supplementary Pay:

- Overtime pay

Application Question(s):

- Do you have previous experience working in automotive field or on vehicles?

**Experience**:

- Spare Parts Interpreter: 2 years (preferred)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 20/10/2024

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