
Customer Service Representative
5 days ago
We are a financial services provider offering online trading in various financial markets, including stocks, indices, forex, commodities, and cryptocurrencies, to retail and institutional clients worldwide. We provide services through proprietary and third-party trading platforms and offer a range of educational resources and tools to support our clients' trading activities.
**About the Job**
- Providing quick service while maintaining high performance standards.
- Address customer concerns, issues, and complaints professionally and effectively.
- Continuously enhance product knowledge to provide better support to customers.
- Attaining team objectives in productivity, quality, client satisfaction, and policy retention.
**Qualifications & experience**
- Proven experience as a customer service representative.
- The capacity to perform efficiently in a dynamic environment, maintaining a high degree of accuracy and attention to detail.
- Packaging experience would be preferred but full training will be provided.
- Excellent written and verbal communication skills.
- A customer-centric approach and a positive attitude.
- Internal sales experience would be an advantage.
**Salary**: $44,931.64 - $80,608.98 per year
**Benefits**:
- Professional development assistance
- Work from home
Schedule:
- Shift work
Supplemental pay types:
- Performance bonus
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: One location
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