Customer Service Representative

3 days ago

Salisbury, Australia MITrade Pty Ltd Full time

MI Trade We currently has exciting positions available for experienced Customer service assistants to join our growing and amazing team. You will become a key component assisting customers / investors to provide quality and professional service and advise clients and customers and manage clients portfolio.

MI-TRADE CULTURE

It’s an exciting time to become a part of our growing team. Our people are our greatest asset and we’re committed to a culture that’s focused on being better at providing great service externally and internally. An organization where people truly matter.

THE ROLE

You will be responsible for providing a high level of customer service to our customers and investors.This is a unique opportunity to bring your customer service skills to a challenging, yet rewarding role. Our clients satisfaction come first. And you’ll be an important part of that.

RESPONSIBILITIES
- Maintain a high level of quality data entry and recordkeeping
- Provide clients with continuous notification and follow-ups
- Develop and maintain good working relationships with clients
- Demonstrate ability to produce quality work on a consistent basis
- Ensure compliance with company policies and procedures
- Demonstrate ability to work through problems with service partners
- Review and check all clients documentations
- Assist and provide guidance to client and internal / external staff on specialized client / investors requests.
- Understand and embrace the company mission by providing the highest quality services for our customers
- Ability to identify and solve problems
- Strong interpersonal and communication skills
- Time Management: ability to organize and manage multiple priorities.

Demonstrated Values to be Successful in the Position

Our Employees are expected to live our Values of Excellence, Integrity, Passion, and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions, and learn from our mistakes
- We do what we say we will do when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better.

**Job Types**: Full-time, Part-time

**Salary**: $43,291.62 - $75,688.67 per year

**Benefits**:

- Child care assistance
- Employee mentoring program
- Health insurance
- Professional development assistance
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- On call

Supplemental pay types:

- Commission
- Overtime pay
- Performance bonus
- Signing bonus
- Weekly bonus

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