Customer Service Officer

4 days ago

Parramatta, Australia Uniting Full time

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.
- As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._
- We are _**_bold, imaginative, respectful_**_ and _**_compassionate._**

**About the role**:
This full time permanent role is responsible for the delivery of exceptional customer service, through identifying and meeting our internal and external customer’s needs via phone call and digital means.

Based in Parramatta, you will be assisting internal and external customers by providing additional knowledge, guidance or escalation for HR, Payroll and Finance enquiries.

**Responsibilities and about you**:

- Provide exemplary customer service by being responsive and take ownership to ensure customer follow-up
- Be a fast learner who can hit the ground running
- Provide key information about our policies and procedures
- Record information accurately and in a timely manner in the designated electronic system(s)
- Superb communication skills

**Further to this we offer**:

- Working from our modern Parramatta CBD office - Close to train station and bus station
- Some flexibility with start and finish times - Lets make something work
- Chance to play a key support role for our valued employees
- Competitive NFP salary packaging options - additional tax free dollars
- Work within an organisation that has a positive impact on our clients
- Join a highly collaborative and supportive friendly team

For a comprehensive overview of this role please click on the link below to view the position description.

POSITION DESCRIPTION Customer Service Officer.pdf

**Benefits and Culture**:
Innovative, inclusive, and progressive NFP organisation, flexible work arrangements, exceptional career opportunities, supportive team that will encourage and support your growth, Salary packaging benefits of up to $15,900 available.

**_ At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. COVID-19 and flu vaccination strongly encouraged but not mandatory._**

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

  • Service Designer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $180,000 per year

    Service DesignerCustomer Experience (CX) & InsightsBuilding Commission NSW Grade: 7/8 Location: Parramatta, other locations considered, in office expectation 3 days per week Term: Temporary until 31st March 2026 About the Building Commission NSWBuilding Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress...

  • Manager Complex Customer Communications

    2 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Disciplinary Officer

    5 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $220,000 per year

    Disciplinary Officer(Building Operations - Legal Operations)Building Commission NSWGrade: Clerk Grade 5/6Location: Parramatta 4PSQ (Hybrid)Term: Multiple temporary opportunities until 30 June 2026This is an opportunity for a candidate with a background in law who is keen to develop their career in complex determinations of fact and law and regulatory...

  • Mediation Officer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $170,857 per year

    Mediation OfficerSmall Business CommissionGrade:Clerk Grade 7/8Duration:ongoing opportunity and Talent PoolLocation:Parramatta, 4 Parramatta Square - Hybrid - (Also open to Gosford, Wollongong, Newcastle, Lithgow)About the RoleThis is a fantastic opportunity to join the Mediation Team at the NSW Small Business Commission, where you will play a key role in...

  • Project Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Role -Project Officer- Operational Practice - SafeWork NSWGrade : Clerk Grade 7/8Salary range: $113,574 to $125,720 + superannuationDuration : Temporary until 31 May 2026Location : : Gosford/Parramatta/Wollongong- FlexibleApplications Close: Tuesday 11 November 2025 at 9:59amAbout SafeWork NSWSafeWork NSW is the state's workplace health and safety...

  • Compliance Officer

    7 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $123,000 per year

    Compliance Officer Building Commission NSW Principal location - Parramatta - Flexible working arrangements may be negotiated. Employment type - Temporary positions X 1 - Up to 6 Months (35 hours per week) This exciting opportunity offers a unique opportunity to provide high-level outputs within the compliance space.As a key contributor to the team, you...

  • Electrical Compliance Officer

    2 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time

    Electrical Compliance Officer - Electrical InspectionsElectrical, Practitioner Compliance, Building Commission NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665 plus superannuation and leave loadingLocation: ParramattaTerm: Multiple Ongoing opportunities Applications Close: Monday, 03rd November 2025 [9:59am] About the Building Commission...

  • Executive Officer, Regulatory Capability

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $145,378 - $168,130 per year

    **Executive Officer - Executive Director, Regulatory Capability and Harm PreventionGrade: Clerk 11/12Salary range: $145,378 -$168,130 + superannuation and leave loadingDuration: Temporary role up to June 2026Applications Close: Wednesday 1st October (9:59AM)Location: Hybrid, 3 days in the office Parramatta or Mckell - open to other locationsAbout SafeWork...

  • Customer Service

    2 days ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time permanent role - Parramatta CBD as a base location. Flexible start and finish times between 8-6pm 3 days working from the office and 2 days working from home Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service...

  • Customer Service Officer

    1 week ago

    Parramatta, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years. **The Opportunity** Chandler Macleod is looking to engage a Customer Service Officer for a contract term of 6 months with a well-established NSW Government department. This role will...