Case Manager Level 2

**CASE MANAGER - PERSONAL INJURY - GEELONG, VIC**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We currently have an opportunity to join our team as a Case Manager in Geelong. This role is the perfect opportunity to commence your career in the Workers' Compensation Industry and bring your passion for customer service to build a meaningful career, where you will be supporting injured workers with their recovery from a workplace injury and provide them with a positive customer experience. As a Case Manager, you will complete a comprehensive training program, consisting of face-to-face training, online learning, and one on one coaching support to assist with your development throughout the program.

Your training program will be undertaken in Melbourne, whereby upon completion of your training you will then join a Claims Team in our Geelong office to manage a portfolio, to support and assist our customers to achieve the best possible outcome. Ongoing transitional assistance will be provided.

**About the role**
- Managing a portfolio of Workers Compensation claims
- Strategizing and implementing appropriate and achievable recovery and return to work goals
- Maintaining high customer service standards and building effective working relationships with a variety of key stakeholders; including injured workers, employers, and medical professionals to drive successful outcomes
- Determining strategies to progress claims toward appropriate goals

**About you**
- Extensive administration skills
- A high level of organisational and time management skills
- Relationship management skills
- Customer service experience
- Highly developed communication skills (written and verbal)

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Geelong, VIC, AU, 3220

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 73092

**Position Cluster**:

- Non-Executive