Level 2 IT Support Technician

5 days ago

Geelong, Australia HAYS Full time

Level 2 IT Support Technician job available at growing MSP | Permanent | Geelong | Immediate start

**Your new company**

A growing Managed Service Provider in Geelong requires a Level 2 IT Support Technician for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.

**Your new role**

In this exciting new role, you will be:

- Providing 2nd level helpdesk and onsite IT support for clients.
- Administering and maintaining a range of systems and networks across a large client portfolio.
- Performing technical support of servers, network and hardware.
- Assisting with the onboarding of new clients and adoption of new technologies.
- Delivering a high level of customer service and communication.
- Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.

**What you'll need to succeed**
- Demonstrated experience in providing Level 2 IT support.
- Sound knowledge of Windows 7-11, Active Directory, Windows Server, Office 365, Microsoft Exchange and Network troubleshooting.
- Excellent customer service & communication skills, both verbal and written.
- A tertiary education in Information Technology as well as Azure, Microsoft, WatchGuard and ITIL certifications are beneficial.
- Prior experience working in a Managed Service Provider is highly advantageous.
- Current driver’s license and access to a vehicle is required.

**What you'll get in return**

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out

**What you need to do now**

2859137

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