Case Management Support

2 days ago

Geelong, Australia Talent International Full time

**Job Details**:
**Location**

Geelong

**Salary**

AU$58.50 - AU$60 per hour + + Super

**Job Type**

Full Time

**Ref**

BBBH94500_1665120126

**Contact**

Liam Lasslett

**Posted**

about 1 hour ago

**The opportunity**

Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Case Management Support Officer to help oversee the performance of the Agency's Administrative Appeals Tribunal (AAT) to assist in the overall operations of the Administrative Appeals Branch (AAB)

12-month initial contract with opportunity for extension. APS6 level role with an expected rate of $58.50 per hour + Superannuation, with the option to be based out of Richmond or Geelong, including 2 days working from home each week, with the remaining 3 on site.

**The role**

Our client is searching for Case Manager's in 2 teams, the Intake & Processing team & the Triage & Tribunal Documents team.

The Case Management Support APS 6 (Intake and Processing) role is an administrative Team Leader position requiring a person with an excellent understanding of sound administrative practice and procedure.

The Case Management Support APS6 (Triage & Tribunal Documents) role is an administrative Team Leader position best suited to a person with an understanding of legal processes and an ability to interpret legislation

These are team leadership positions within the Agency and will have delegated authority and responsibility to resolve issues and risks across a range of activities. It will provide the leadership, control, planning, resource management, performance management and decision making for the Team Membership within the positions assigned Work Area.

**Your responsibilities will include**:

- Managing the team workload to maximise efficiency and effectiveness of Receipt, Triage and Tribunal Documents functions
- Supervising and contributing to the quality checking of outputs in Triage, Tribunal Documents, Specialist Assessment and other areas relevant to Case Management Support
- Providing leadership and overseeing the organisation of specialist assessments where required
- Providing complex technical advice including obtaining advice from within and outside the AAB where required
- Overseeing the preparation and updating of AAB guidance material and operating procedures that impact the end-to-end to case management process
- Ensuring the filing of Tribunal documents occurs in good order and within statutory timeframes, requests from case management for specialist assessment are facilitated and other activities to support case management in its business functions, are efficiently and effectively carried out

**About you**
- Effective communication and ability to negotiate with a wide range of stakeholders
- Scheduling and Time Management skills
- Critical Thinking and Problem-Solving skills with the ability to be proactive and use critical thinking to navigate complex enquiries
- Team leadership experience
- ** Australian citizenship is a requirement to be eligible for this position**

**APPLY**

Submit your resume, or for further information please contact

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