Case Manager

8 hours ago


Geelong, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Geelong, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your
talent and hard work has a purpose.

We currently several roles available in our claims teams where you will manage a portfolio of active workers compensation claims and liaise with injured workers, employers and their treating health practitioners.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

Case Managers alongside designated specialist roles including a New Employment Specialist, Technical Specialist, Clinical Advisor, Mental Injury Specialist and our Mobile Case Managers, ensuring you and your portfolio of stakeholders are supported.

This will be a permanent, full time position based in the Geelong office, with flexibility to work from home up to 3 days per week once you've completed training.

YOUR RESPONSIBILITIES- Provide early, timely and personal customer focused and empathetic service to injured workers and employers who have aged claims.- Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).

ABOUT YOU- Previous experience within an insurance, medical, hospitality, call centre or corporate field, specialising in customer service.- Outstanding communication skills, you'll be working with people from all walks of life.- Thrive on working in a team environment and collaborating with others.- Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.- High attention to detail and organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super


  • Case Manager

    2 weeks ago


    Geelong, Victoria, Australia Employment Plus Au Full time

    Number of Positions Available:1- Start your career with The Salvation Army today- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.- ABOUT US- The Salvation Army is one of Australia's largest and...


  • Geelong, Victoria, Australia beBeeCaseManager Full time $73,920 - $76,320

    Case Manager RoleThis is a 12-month assignment for Case Managers to work with low to moderately complex AAT matters.Your Responsibilities:Develop and implement case management plans for effective resolution of AAT matters.Conduct research, gather information, and provide analysis to support decision-making processes.Prepare and maintain accurate records,...


  • Geelong, Victoria, Australia beBeeAdministrative Full time $80,240 - $80,800

    Case Management SpecialistWe are seeking a highly organized and detail-oriented professional to manage case intake, assessment, and associated correspondence. The successful candidate will work closely with our Federal Government agency partner to ensure the effective management of AAT matters within statutory timeframes.Key Responsibilities:Manage case...

  • Case Manager

    2 weeks ago


    Geelong, Victoria, Australia Pearl Home Care Full time

    **Overview**:Pearl Home Care is looking for a Case Manager to operate across its Ballarat and Geelong & Bellarine Peninsula regions. The Case Manager is responsible for the overall coordination and management of consumer care and services and will work closely with consumers, their families, and a multidisciplinary team of healthcare professionals to ensure...

  • Aps6 Case Management

    2 weeks ago


    Geelong, Victoria, Australia Hays Full time

    Multiple Fed Gov roles available with WFH flex**Your new company****Your new role**As the APS6 Case Management Officer, you will work standard full-time business hours from Monday to Friday, from both the Head Office in the heart of the Geelong CBD, and from the comfort of your own home. This position is a team leadership position and is required to provide...


  • Geelong, Australia HAYS Full time

    X11 positions available | Federal Government | WFH flexible **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. I have partnered with a large Federal Government...

  • Case Manager

    3 weeks ago


    Geelong, Victoria, Australia EML Group Full time

    1 week ago Be among the first 25 applicantsEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that...

  • Case Manager

    4 weeks ago


    Geelong, Victoria, Australia EML Group Full time

    1 week ago Be among the first 25 applicantsEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that...

  • Case Manager

    2 weeks ago


    Geelong, Victoria, Australia Genu Full time

    Location: Geelong- Brand: Community, Residential & Pathways- Date Posted: 21 Jan 2025Here at genU, we're united in our mission to empower people to reach their full potential.Our work supports multi generations of people to create and embrace opportunities to connect, participate and thrive. We offer a diverse range of services that include disability...


  • Geelong, Australia MacKillop Family Services Full time

    **About the role** The Case Manager is responsible for the provision of case management and support services to young people living in residential homes. The Case Manager will participate in team planning with residential care workers, other case managers, other staff and volunteers. Furthermore, they are responsible for contributing to best practice...