Case Manager

Location: Geelong

Brand: Community, Residential & Pathways

Date Posted: 10 Sept 2025

• Job: No 2303
• Location: Geelong, Victoria
• Employment status: Full time, ongoing
• Classification – From $43.08 per hour (Level 4, Social, Community, Home Care and Disability Services Industry Award 2010)

About genU

At genU, we are a group of passionate, driven individuals dedicated to making lives happier and healthier, especially for people with disability, the ageing, and those experiencing disadvantage. As a profit-for-purpose organisation, we invest directly back into the communities we serve.

Harnessing diversity

At genU, we're not all the same. And that's one of our greatest strengths. We draw on the differences in who we are, what we've experienced and how we think.

We welcome diversity in all its forms, including culture, gender, disability, neurodiversity, age, sexuality, religion, spirituality, and Aboriginal and Torres Strait Islander heritages. We respect the intersections of these identities and recognise the unique experiences and insights they bring to our organisation. Our commitment is to foster a welcoming, innovative, safe, empowering, and a respectful environment where these values are upheld every day.

Join Our Team

Are you passionate about supporting older people to live independently, have a reablement mindset and live with dignity? We're seeking a dedicated Case Manager to join our Home Care Package team, where you'll work in a client-directed framework to develop and manage individualised care plans. You'll collaborate with allied health professionals and community services to ensure holistic, responsive care. If you're committed to improving wellbeing and enjoy making a real difference in people's lives, we'd love to hear from you. Join a supportive, values-driven organisation where your impact matters in Geelong, Victoria.

Key Responsibilities:

As a Case Manager your responsibilities include but not limited to:

• Develop and maintain, goal-directed comprehensive care plans in partnership with clients, ensuring alignment with their individual needs and funding guidelines.
• Coordinate and engage with allied health professionals and service providers to deliver integrated, person-centred care.
• Monitor and review care plans regularly, adapting strategies in response to clients' changing needs and circumstances.
• Maintain accurate client records and oversee budgetary requirements related to service delivery and care plan implementation.
• Participate in team meetings, supervision, and continuous improvement initiatives to support quality service delivery.

About You

We are looking for a skilled, client-focused and supportive Case Manager who has:

• Experience in case management, care coordination, or community services, preferably within aged care or similar settings.
• Strong understanding of Home Care Packages Program guidelines and consumer-directed care principles.
• Excellent communication and interpersonal skills, with the ability to build trusting relationships with clients, families, and service providers.
• Proven ability to manage budgets, maintain accurate documentation, and meet compliance requirements.
• Ability to work independently and as part of a multidisciplinary team, with strong problem-solving and time management skills.
• Experience with or knowledge of Aged Care Standards.

Employee benefits

genU offers a range of benefits, including:

• Salary packaging: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
• Discount shopping programs: Save at over 450 retailers, including Coles, Woolworths, JB HI-FI and Officeworks.
• Study Discount: 25% study discount for undergraduate and postgraduate courses at Torrens University.
• Employee referral program: Earn a bonus for referring successful candidates at completion of their probationary period.
• Health and wellbeing support: 24/7 access to a holistic employee assistance program.
• Professional development: In addition to a comprehensive induction program and ongoing professional development, genU is committed to providing opportunities for career progression.

Requirements

To be eligible, you must have or willing to complete:

• Current NDIS Worker Screening Check (or willingness to obtain).
• Completion of the NDIS Worker Orientation Module.
• Relevant tertiary qualification in human services (social work, disability, ageing services, case management, nursing or allied health) or relevant substantial experience.

Ready to make a difference?

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternate application format, please contact Ryan at (quoting the job title and number).

For further details about the role, reach out to Belinda Reid at or (Hiring Manager).

If you're ready to make an impact and grow with us, apply now