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Melbourne, Australia the Hive Full time

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration - for businesses at every stage, including ours._

Our sister company, The Cluster, is Melbourne's first ever coworking space, and we have harnessed over 10 years of experience. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration - for businesses at every stage.

Ready to take the next step in your career? Join the Cluster’s dynamic team, and become a part of the community.

**About the Role**

The Receptionist is The Clusters “can do” superstar whose core aim is to create and maintain a high quality product and service, while being the face of both The Cluster and the Clusters members

This role is all about creating a professional yet energetic and fun atmosphere. Delivering a high level of customer service is key, and a personality that is outgoing and friendly is essential.

Goals and Objectives
- Ensure that the space looks and feels great at all times
- Create an amazing atmosphere for members and visitors alike

**Duties and Responsibilities**
- Deliver a first-class experience for Cluster members
- Handle visitors, greet guests, and build a professional and friendly rapport with members
- Support daily operations, taking care of everything from small-scale maintenance to opening or closing the space and overall facilities management
- Handle in a professional manner incoming telephony calls and pass calls on promptly
- Manage meeting room bookings and ensure rooms are adequately cleaned and stocked
- Manage meeting room catering and ensure all charges are added to accounts as required
- Manage physical mail for customers and The Cluster, and ensure all data recording for mail is correct, and that mail is stored in an organised fashion
- Provide and offer tea and coffee as needed for members and guests in serviced meeting rooms
- Track and ensure members and non-members scan in and out
- Manage meeting room charges as needed for non-members, cancellations and no show’s
- Collect IDs as needed and ensure correctly entered into member software

You should:

- Possess an ambitious, friendly, proactive, positive and can-do attitude
- Have a strong customer-service mentality
- Be an organised team player
- Possess excellent interpersonal and communication skills
- Be exceptionally organised and well-versed in multitasking
- Have the ability to handle pressure, solve problems and think quickly when required

**Requirements**:

- Priority at least 3 years of hospitality experience
- University Degree holder preferred
- 1+ years of relevant experience in customer service, events, operations, sales or related would be an advantage. Fresh graduates will be considered
- Possess strong communication and presentation skills
- Have a keen eye for detail