Client Engagement Manager Brisbane

2 weeks ago

Silverwater, Australia Connecting Families Full time

Attractive salary package
- Collaborative and value-driven team
- Access to discounts and perks from hundreds of retailers Australia-wide

*
About Us*
Connecting Families’ vision and purpose is to bring communities together to ultimately create a better life for children, adults and families. We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this promise.
Supporting our vision are our CARE core values of Capability, Authenticity, Respect and Empowerment. It creates the foundation on not just what we do but how we come together. We pride ourselves on providing the highest quality of care to our clients and each other.
**The role**
Sitting within our child protection division, the Client Engagement Manager will play a key role in driving the growth of the business through the development of highly engaged industry and client relationships. The role will see you ensuring the effective integration of participants within the operations of the business.
Specifically, you will be responsible for the following:

- Develop and maintain highly engaging business relationships with relevant industry organisations that promotes the Connecting Families brand and business
- Drive business continuity whilst promoting and selling services
- Set and execute a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in while managing sales forecasting and reporting functions within Salesforce
- Own the development and management of business unit forecasts and pipelines that support the achievement of ongoing targets, driven within Salesforce
- Lead and effectively manage the onboarding of clients into the business
- Update service agreements
- Implement and maintain business registar

**About you**
As the Client Engagement Manager, you thrive in a fast-paced working environment where you can showcase your ability to develop and maintain relationships. You are a strong people-person and enjoy contributing to a high performance and positive culture.
In addition, here is what else will set you apart:

- Demonstrated experience within a relationship management/client engagement manager role
- Excellent communication skills; both written and oral
- Proven track record in building and maintaining strong rapport with both internal and external stakeholders

Nice to have (but not a deal-breaker):

- Previous exposure with Salesforce (our bread and butter)
- Previous experience within an community services industry

**Perks of the role**
Connecting Families prides itself on its culture. Our people are the life-blood of our business and with that, you will be exposed to the following perks:

- Be part of a supportive family-like environment
- Opportunities to grow internally
- Access to discounts and perks from hundreds of retailers Australia-wide
- Support and counselling services through our Employee Assistance Program (EAP)

**Apply**

**Job Types**: Full-time, Permanent

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