Service Advisor

2 weeks ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #
- 56891
- Location(s)
- Parramatta
- Expertise
- Service Advisor
- Job level(s)
- Experienced
- Work type(s)
- Permanent
- More details (document)

**Are you an experienced customer service professional who is confident, motivated and customer oriented? Do you have a passion for exceeding customer expectations with an excitement for prestige brands? If this is you, we want you to join our high-performing service team at the home of BMW in the heart of Sydney, Parramatta BMW & MINI Garage.**

**About us**:
Part of the Sime Darby Group (a top 25 SEA Fortune 500 company)** Parramatta BMW & MINI Garage**is one of **the largest BMW dealerships in Western Sydney**. Becoming a part of our group means joining an organisation that employs more than **20,000 people** in over **17 countries**. With an endless desire for continuous improvement and exceeding customer expectations, you'll feel proud to be associated with an organisation with a reputation for delivering on its vision.

**The role**:
Working as a service advisor alongside a results-oriented and highly dedicated service team within a newly refurbished **state-of-the-art** showroom, you'll have the opportunity to help drive our vision of **defining and maintaining the exacting standards to which BMW customers truly deserve.**

**Roles and responsibilities will include**:

- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.
- Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
- Assist in meeting and exceeding key departmental performance indicator targets.

**To be successful in this role you will have**:

- Experience in a similar client-facing / customer service role
- Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
- Demonstrated computer literacy including Microsoft Office, Excel etc..
- Advanced MS office and general computer skills.

**What we can offer**:

- A competitive base salary, attractive commission plan, and a drive car or car allowance
- An opportunity to work for one of the largest companies in the APAC region
- Uncapped commission with unlimited earning potential
- Be situated on the doorstep of one of the most earning potential markets in the country.
- Professional development opportunities
- Health & Wellbeing Bonus Claim, Birthday leave, and Study Support available
- An employee benefits account with access to discounts on groceries, fuel, and more
- A safe, friendly, diverse and supportive team environment

If you're up for the challenge and you 'tick all the boxes' then we want to hear from you

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