Full Time Service Advisor

We are seeking an experienced Service Advisor to provide exceptional customer service within our Toyota Service Department.

The main focus of this position is to liaise between the dealership and our customers on repair, maintenance and service information of vehicles, and be a team member of our Service Centre Team.

**You will also be responsible for**:

- Answering and responding to customer enquiries and service bookings both face to face and via phone.
- Greeting customers on their arrival, listening and responding to their requests and processing of their vehicle.
- Communicating general technical information to customers.
- Contacting customers with follow up calls on the status of their vehicles and/or recent vehicle service.
- Thorough processing of administrative paperwork to close out all service transactions each day.
- With your fellow team members ensure excellent presentation of our Service Centre at all times.
- Supporting your fellow team members whenever necessary.

**To be successful in the position you will need to**:

- Have previous Motor Vehicle Industry experience OR Service Industry experience.
- Automotive technical knowledge is preferred.
- Hold a current and valid NSW driver’s licence.
- Experience in following administrative processes.
- Experienced skills in computer/technology.
- Have a happy, friendly and helpful personality.
- Be highly motivated in delighting customers.
- Be an active member of our Service Centre Team.
- Be able to work calmly and organised under pressure.
- Exceptional attention to detail.
- Excellent time management and organisational skills.

**WORKING AT PARRAMATTA TOYOTA**:
**Take a look at what it's like to work with us, what we stand for and the opportunities and benefits available to employees.**:
**Apprentice and Trainee Programmes**:
**Our Apprentice and Trainee Program covers our technical area, to our Sales, Service and Parts Departments.**
***Contact Us to make an Apprentice or Trainee enquiry.**:
**Career Development**:
**We are here to help all employees reach their full potential and build a career and future with us. We will focus on your needs for growth and development, alongside your drive and motivation, and our talent management strategy.**
***We will provide you with the encouragement, opportunities, and all the tools you need to succeed. The rest is up to you**:
**Employee Benefits**:
**Recognition**:
Recognition of performance is designed to recognise the great work of our employees. Great performance each and every day improves our company, provides a great customer experience, and the enhances the enjoyment of your work day. Recognition is both formal or informal and recognises both employee behaviour and performance. Both are equally important to us.

**Reward for Performance**:
Our remuneration is developed to compensate and reward great performance. It may be made up of fixed or variable remuneration that is set by legislation or the company.

When rewarding performance, the performance level and behaviours demonstrated by employees that are consistent with Toyota values are those that make up great performance.

**Experience Our Products**:
We want our employees to truly understand the innovation and performance behind the products and services that are at the heart of our business. To give employees the full Toyota experience we offer certain positions a fully maintained company vehicle inclusive of fuel that are changed over periodically as a benefit to their employment.

This is in conjunction with the Toyota Australia Employee Vehicle Purchase Plan on new and pre-owned vehicles that offers flexible purchase packages. Employees may also have their vehicle serviced by one of our Toyota qualified Technicians, purchase parts and accessories.

Our Sales and Marketing team provides Employee’s with insights and information on new products and services as they drop into the market.

**Your Health & Wellbeing**:
We are a people centric business so much of what and how we do what we do has a supportive and caring approach, much like family. We have many health and wellbeing practices to encourage healthy lifestyle choices, for example:

- Smoke Free Workplace
- Toyota myHealth & Wellbeing Programme

You and your family can access Medibank Private Health Insurance with a range of exclusive offers that provides you with flexibility with Extras and discounts on Insurance, travel, pet, and life covers.
- Voluntary Annual Flu Vaccination
- Participation in company sponsored local environmental events - Toyota National Tree Day.
- Uniform polo shirts for some employees & Personal Protective Equipment such as sunblock, caps, goggles and gloves etc.

**Towards Work/Life Balance**:
We understand that life can feel 24 x 7 and we like to say that we are people before we are employees. We try our best to be flexible on balancing your life to our business needs but as we are a service-based organisation, most of our positions are onsite to pro