Business Consultant

At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

Our role:
The position of Business Consultant is to provide business consulting for Objective solutions, across Objective’s products, and is responsible for all business aspects of Objective implementations, upgrades and ongoing support. Key activities include workshops, business analysis, prototyping, solution configuration, training, and end user support.

This position reports to the Regional Services Director.

**A day in your role**:

- Workshop Facilitation - Responsible for the facilitation of requirements workshops with customers, using standard methodology templates to obtain specific project outcomes.
- Requirements Analysis - Responsible for analyzing customer business processes as a precursor to solutions design. Ensure alignment of business processes to associated policies and identify areas of (mis)alignment to the Objective product suite. Identify changes to project scope arising from the analysis and bring these to the attention of the Objective Project Manager.
- Solution Design - In conjunction with Technical Consultant/s you will be responsible for architecting a design solution which satisfies the customer's documented requirements.
- Solution Configuration - Responsible for configuring the Objective product suite to conform to the documented solution design as well as making evolutionary improvements to the solution through prototyping the solution with the customer.
- Functional and UAT Testing - Responsible for the preparation of test cases and detailed scripts to support customer functional and user acceptance testing.
- End-User Training - Conduct end-user training on core Objective solutions.
- Advanced Training - Train customers in advanced aspects of Objective product use and product administration.
- Global Practice Contribution - Ensure continuous improvement in the "way we work at Objective" through contribution to our best practice and Business Consultant forums.
- Customer Satisfaction - Responsible for managing the personal relationship with the customer to ensure long-term relationships are enabled. You will also be required to execute assigned tasks within the methodology framework, on time and to satisfactory quality.

**Your skills, experience and beyond**:

- High degree of knowledge in Microsoft Office (Access, Excel, Advanced MS Word, Outlook).
- Strong understanding of SaaS delivery models.
- Experience in UML or similar process modelling.
- Significant participation in functional, integration, or UAT testing.
- Data Migration experience is preferred.
- Need to have a baseline Clearance or at least be prepared to get one.

**Our Benefits**:

- Hybrid work arrangements to support work-life balance.
- Access to EAP for confidential counselling.
- Extensive learning resources to develop your skills.
- Regular social events to promote team bonding.
- We are recognized as an endorsed employer for women. Learn more about our benefits on WORK180.

At Objective, we recognize and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values. We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in. To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.