Business Process Consultant

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:
The Expert Services Principal **Business Process Consultant** design processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.
- Design and deliver efficient workflows and solutions based on ServiceNow Core Business Workflows (formerly Employee Workflows) product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
- Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Lead workshops with customers to assess current processes and establish future-state processes.
- Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).
- Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
- Play an important part of Advisory offerings working with ServiceNow Partners and Impact.
- Support the professional development of others through means of mentoring.

**Qualifications** To be successful in this role you have**:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in Government, Public Services, Financial Services, Healthcare
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow

FD21

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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