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Hospitality Multisite Manager
2 weeks ago
Lead and inspire a tight knit team of passionate hospitality professionals.
- Certified Great Place to Work
- Comprehensive wellness, lifestyle and personal development package.
**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 11 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 4000 members ranging from small business and government to non-profit and corporations.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.
**Your New Role**:
The Hospitality Manager is responsible for the efficient daily operation, ongoing innovation and financial performance of our cafes and serviced meeting spaces in Melbourne.
The primary purpose of this role is to ensure the delivery of consistent industry-leading hospitality experiences to every guest across our clubhouses through alignment to national systems and processes, inspiring hands-on team leadership and development, constantly evolving the F&B product offer and championing our hospitality product in the Clubhouses.
The role also drives and owns the financial performance of our city hospitality operations through supplier relationship building and pricing negotiation, effective and active cost management, waste minimisation and ongoing revenue growth strategies.
**Responsibilities**:
**_Operational & Member Experience:_**
- Responsibility for delivering consistently outstanding hospitality experiences to each and every guest at each clubhouse in your city, every day
- Ownership of the cafe and serviced meeting spaces to ensure daily operational alignment to national hospitality standards, policies and procedures
- Liaise with external clients and members and coordinate the delivery of non-standard venues bookings and events
- Responsibility for the provision and coordination of member and external events in the cafe areas, and assistance with Clubhouse member programming in these areas
- Maintaining superb and robust operational systems for the smooth, efficient and profitable operation of your clubhouses everyday in alignment to national standards
- Accurately maintain the POS system for your cafes, including sense-checking daily transactions ad hoc for issues and validating daily sales though reporting
- Working with the Clubhouse Manager, resolve all customer complaints in a timely fashion
- Maintain the physical hospitality environments - ensuring exceptional attention to detail, fully operational equipment, furniture and furnishings and communication with the property team on any issues
- Maintain an effective functional relationship with the Clubhouse Manager and as a key member of clubhouse team, and ensure ongoing integration of the hospitality team
- Maintain an effective and functional relationship with the member experience and marketing team to ensure that all aspects of the cafes and venues are delivered on-brand and drive cafe and serviced meeting marketing initiatives (i.e. weekly digest) in line with strategy, standards and targets.
**_Financial:_**
- Ownership and responsibility for the revenue, direct cost and related expense lines of cafes, serviced meetings and catering in the clubhouse budgets, including monthly reporting on P&L results and discrepancies against budget if required
- Actively driving revenue to the cafe, serviced meetings and catering operation
- Completing detailed CAPEX requests as required
- Ensuring the ongoing accuracy of invoices against agreed pricing terms - including sense checking and approving payments for all monthly supplier invoices for cafe and catering purchases
- Review weekly reporting of and responsibility for sales, cost and operational metrics against targets, including rolling out operational initiatives to drive results in underperforming areas. Including reporting as required for monthly leadership meetings
- Ensure all accounting timeframes are achieved, and ad hoc requests are responded to in a timely manner from internal and external parties
**_People Leadership & Development:_**
- Overall city hospitality team leadership - including recruitment following prescribed processes with input from the HR Manager, City GM and/or Head of Member Experience, performance management and regular structured WIPs/PDs with your team
- Oversee all hospitality education at a city level, coach the hospitality curriculum and champion the adoption of a hospitality mindset throughout the clubhouse front-line
- Inspire all hospitality team members to meet prescribed service standards through your e
