Business Improvement Manager

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.**Key Points**
- Flexible working options including Hybrid working arrangements
- Fantastic opportunities for career growth and personal development
- 12-momth fixed term contract opportunity

**The Role**

We are seeking a commercially astute, data driven and stakeholder focussed Business Improvement Manager to join out AutoGlass Operations Team. This role is responsible for identifying best practice, areas of focus and improvement, and own the development and implementation of improvement initiatives. With a constant focus on continuous improvement, the Business Improvement Manager will support the AutoGlass Network to maximise financial performance and achieve key objectives. Key duties and responsibilities include:

- **Identify and drive business improvement initiatives**by collaborating with cross-functional teams including IT, Contact Centre, Field Operations, and Technical departments to implement effective solutions
- **Partner with Business Analysts and stakeholders**to define business requirements and contribute to solution design and implementation
- **Coordinate and support testing activities**, including User Acceptance Testing (UAT), disaster recovery simulations, and system change evaluations, providing actionable feedback
- **Assist in the preparation of monthly reporting packs**, ensuring accuracy and relevance of insights
- **Perform ad hoc reporting and data analysis**, integrating data from CRM, ERP, data warehouses, and external systems to support decision-making
- **Support operational footprint planning**, including postcode simulations, mobile coverage mapping, and configuration of new or relocated service centres
- **Administer and manage the Salesforce Field Service platform**, overseeing user access, system configuration, troubleshooting, and liaising with technical support teams
- **Collaborate with the Central Planning team**to enhance scheduling, planning, and reporting processes that improve frontline productivity
- **Oversee Salesforce updates and release management**, ensuring smooth transitions and mínimal disruption to business operations

**Why O’Brien**

O’Brien is Australia’s market leader in vehicle glass repair and replacement part of the global Belron group operating in over 35 countries. Our AutoGlass division combines the stability of an industry leader with the energy of a business in transformation. We’re investing heavily in digital capability, customer experience, and operational excellence, giving you the tools, resources, and backing to deliver big ideas at scale. Here, you’ll join a high-performance, values-driven culture where collaboration, care, driven and genuine being our values aren’t just words they’re how we work every day.

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:

- Flexible working including Hybrid working arrangements and ability to work from Corporate Head Office, Service Centres and other O’Brien locations
- Ongoing reward and recognition programs
- Ongoing learning and development opportunities
- Community service/volunteering leave and giving back opportunities
- Employee discounts with O’Brien services and our corporate partners

**What we are looking for**

At O’Brien® we are Caring, Collaborative, Genuine and Driven. We call this our DNA, and it’s what we look when finding and growing our team members. If you fit the DNA, you’ll fit here. In conjunction we are needing someone with:

- 5+ years of demonstrated experience in a similar role
- Exceptional interpersonal skills with a reputation for positively engaging and influencing others
- Advanced proficiency in Microsoft Excel, including VBA scripting
- Strong working knowledge of Salesforce administration tools, particularly Flow
- Familiarity with Power BI, SQL, Python, and Power Automate for data analysis and automationAt **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents