Customer Sales Representative

**Would you like to be a part of The NRMA where we put people at the heart of everything we do**?** - **Would you thrive in an inbound sales role where your focus is to sell based on customer needs**?** - **Do you want increased flexibility** **with the opportunity** **to work **from your own **home** **for **90% of the time**?** This might be the opportunity for you Our **Inbound Customer Sales Representatives** are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy and a passion to help others. Our contact centre is considered a great talent pool for our wider business, and an excellent start for those looking to expand their career with NRMA. **Your roster** We are hiring for our **11th of September** intake. We are recruiting **full time** employees to work **35 hours per week**. You will work between **8a**m-8pm, on a rotating roster, Monday to Sunday.*** **Desired Skills & Experience*** - Ability to thrive in a fast-paced, high volume call centre environment - High level of resilience and the ability to persevere through challenges with a 'can do" attitude - Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers - Comfortable working autonomously in a remote, work from home set up whilst being a part of a Sales team within a rostered contact centre - Effective listening and communication skills to be able to determine the customer’s needs - Initiative to be able to support the customer with product suggestions to address their needs - Confidence in working with KPIs and targets in our customer needs-based inbound sales environment - Strong computer literacy skills including being able to navigate multiple product and customer systems with proven accuracy and attention to detail - Excellent team working skills where support and respect for your colleagues is valued **Follow the **apply** **link to **submit** **your CV and to answer some **initial** **screening questions**.** If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session. **What’s** **in it for you?** To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to: - **Sales commission** with the potential to earn an extra 36% on top of your annual base salary, paid monthly - **Shift loading** for working weekends and public holidays - **Free Roadside Assistance** - for 2 vehicles covered under our Complete Care (valued at $410) - **5 weeks annual leave**: - **Market leading **18 weeks** **paid primary and 4 weeks paid secondary parental leave entitlements**: - **"ME” day**: - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. - **Discounts on NRMA Insurance** **About The NRMA** - The NRMA is committed to achieving equal opportunities for all through inclusion, _diversity_ and flexibility. All qualified applicants including minorities, LGBTQIA _identifying_ individuals, Aboriginal and Torres Strait Islander Peoples, and those identifying with a disability are encouraged to apply_._