Customer Service Representative

4 days ago

Gosford, Australia Bohemian Traders Full time

{"id": "1PVi9fy_JXUIrgJkk97xnzdC5liGVAsBD", "title": "Customer Service Representative - Sept 2022 .pdf", "mimeType": "application//pdf"} Customer Service Representative Job Title: Customer Service Representative Employment: Casual (5 days a week, flexible hours) Reports to: General Manager GENERAL SUMMARY The Customer Service Representative role exists to provide best in class service to Bohemian Holding’s online and offline customers, predominantly through email, phone & social media interactions, but also in-store in our boutiques from time to time. Our aim is to provide a high level boutique experience to all of our customers. Aim: To manage and build on our “Key Distinctive” of providing best in industry customer service to our customers, with the Bohemian Traders brand to be widely known as Approachable, Helpful and Relatable. Roles: • Manage frontline experience of customer interactions before, during and after sales via phone, email and social media • Manage and process all customer service enquiries • Process customer returns & store credit • Document customer histories in our eComm / CRM software to develop history and relationship with customers • Monitor and engage with customers across all social media channels The role includes but is not limited to: • Development of brand awareness and online reputation through positive interactions with new, existing & potential customers. • Working in a team to ensure the direct experience of customer pre & post purchase is recognised as best in class. • Connecting with current and future customers through engagement on a daily basis, with the ultimate goal of turning observers into fans & fans into customers. • A strong understanding of the Bohemian Traders brands and communication of that to our customers in a positive, authentic way. • A willingness to be flexible, adapting quickly to changing situations dependent on business needs. • Any other reasonable tasks required by the business. Employee Conduct • It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. How to Apply If you believe that you are the perfect fit for our team, we encourage you to submit an application today. Submit applications via email to admin@bohemiantraders.com including: Cover letter, Resume, and 2 min video introducing yourself to Bohemian Holdings. Please note, only complete applications will be considered. Bohemian Holdings Pty Ltd Customer Service Representative 1 of 1 Customer Service Representative - Sept 2022 .pdf Customer Service Representative - Sept 2022 .pdf #J-18808-Ljbffr

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