Customer Sales Representative

2 weeks ago

Gosford, Australia NRMA Motoring & Services Full time

**Would you like to be a part of The NRMA where we put people at the heart of everything we do?**

**Would you thrive in an inbound sales role where your focus is to sell based on customer needs?**

**Are you confident working from home within a remote sales contact centre team environment?**

This might be the opportunity for you

Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA membership.

Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy and a passion to help others.

**Your roster**

We are hiring for our **17th October** intake. We are recruiting full time employees to work **35 hours per week** between the hours of** 8am - 8pm**, **Monday to Sunday**, **on a scheduled rotating roster.**

**Desired Skills & Experience**
- Effective listening and communication skills to be able to determine the customer’s needs
- Initiative to be able to support the customer with product suggestions to address their needs
- Confidence in working with KPIs and targets in our customer needs-based inbound sales environment
- Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
- Strong computer literacy skills including being able to navigate multiple product and customer systems with proven accuracy and attention to detail
- Excellent team working skills where support and respect for your colleagues is valued
- Comfortable working autonomously in a remote, work from home set up whilst being a part of a Sales team within a rostered contact centre

**If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.**

**What’s in it for you?**

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to:

- **Sales commission **with the potential to earn an extra 36% on top of your annual base salary, paid monthly
- **Shift loading** for working weekends and public holidays
- **Free Roadside Assistance** - for 2 vehicles covered under our Complete Care (valued at $410)
- **5 weeks annual leave**:

- **Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements**:

- **‘ME” day** - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.
- **Discounts on NRMA Insurance**

**About NRMA**
- The NRMA is committed to achieving equal opportunities for all through inclusion, diversity and flexibility. All qualified applicants including minorities, LGBTQIA identifying individuals, Aboriginal and Torres Strait Islander Peoples, and those identifying with a disability are encouraged to_

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