Customer Relationship Specialist

**About the Role** Are you passionate about delivering exceptional customer service and building meaningful relationships?**

As a Customer Relationship Specialist in our Retail Banking division, you will play a crucial role in understanding and meeting the needs of our customers. You will engage in quality conversations with customers to provide tailored solutions while balancing the needs of the bank.

Your responsibilities will include handling inbound and outbound calls, uncovering new lending opportunities, and ensuring a seamless customer experience. You will work closely with various internal teams and external partners to retain and acquire new business, all while exemplifying our core values of being spirited, optimistic, curious, inclusive, accountable, and lionhearted
**About you**
You are a customer-focused professional with a passion for sales and delivering superior service. You thrive in a dynamic environment and have a strong ethical belief system.

Your previous experience in a lending role or within a customer-focused environment in Financial Services will be highly valued. You possess outstanding customer service skills, a consultative sales approach, and a solid understanding of call centre telephony and technology.

Your ability to think analytically, make sound decisions, and communicate effectively will set you apart. You are technically sound in business development principles and credit assessment, and you are always eager to learn and adapt to new systems quickly
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ04210