
Supplier Relationship Specialist
2 weeks ago
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Join RAC Insurance as a Supplier Relationship Specialist and play a pivotal role in optimising our supply chain to deliver exceptional service to our members.
As a Supplier Relationship Specialist, you’ll work closely with key service providers to enhance quality, efficiency, and cost-effectiveness within our Claims business. You will support contract management, analyse supplier performance, and foster strong partnerships that align with RAC’s commitment to delivering outstanding member experiences.
Key Responsibilities- Contract Management & Governance: Ensure compliance with the Claims Supply Chain Contract Management Handbook.-
- Data Analysis & Reporting: Evaluate supplier performance and recommend improvements.-
- Operational Excellence: Support the claims team by ensuring access to top-tier service providers.-
- Continuous Improvement: Drive initiatives to enhance Net Promoter Scores (NPS) and customer satisfaction.-
- Supplier Collaboration: Conduct regular meetings to review performance and resolve any issues.-
- Quality & Compliance: Audit supplier performance to meet Service Level Agreements (SLAs) and quality standards.-
- Dispute Resolution: Address claims settlement disputes and member complaints effectively.What we are looking for:
- Strong knowledge of procurement, contract management, and commercial law.-
- Demonstrated ability to analyse data and make sound commercial decisions.-
- Excellent communication, negotiation, and relationship-building skills.-
- Proactive problem solver with the ability to manage multiple stakeholders and priorities.-
- Tertiary qualifications in a related field or equivalent business experience (desirable).-
- Progress towards ANZIIF-endorsed qualifications in loss adjusting or insurance (desirable).What can we offer you?- A workplace culture where our people feel valued, respected and empowered-
- Work in flexible ways that meet work/life commitments and support wellbeing-
- Be part of a purpose led organisation that gives back to the WA community-
- An environment that values ongoing career development-
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance-
- Opportunities for community engagement and corporate volunteeringApplications Close Monday 2nd December 2024.
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