Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Location - Norwest

Role Type - Permanent Part Time / 3 days per week

Your life’s best work

Here within our BRAND NEW Norwest clinic we are looking for a permanent part time Patient Services Officer which relates to the role of a Medical Receptionist.

We are looking for an energetic, adaptable person with strong communication skills as you'll be liaising with many different stakeholders within the clinic.

On offer is a permanent part time opportunity, working 23 hours/ 3 days per week.

As the Patient Services Officer, you are responsible for the delivery of high-quality patient centred services within our clinic as part of a team.

What your day looks like:

- Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
- Remain highly organised to work efficiently in a fast-paced environment where patient focus remains the top priority.
- Demonstrate high interpersonal skills to build professional relationships with external doctors and clinicians, ensuring excellent patient service both face to face and over the phone.
- Anticipate patient appointment needs and work closely with Consultants and Cancer Nurse Consultants to ensure patient appointment times are scheduled within appropriate timeframes.
- Register new patients and manage all incoming referrals relevant to the team/doctors.
- Triage referral with Cancer Nurse Consultants to understand time frames for appointments.
- Schedule doctor consult appointments - Undertake all clinic preparation and actions to ensure efficient and well-organised clinics including ensuring the completeness of patient electronic medical records prior to and subsequent to the visit.
- Ensure clinic billing is complete and reports are complete as required.
- Manage Consultant diaries effectively to align clinics and schedules.
- Work co-operatively and effectively within our multidisciplinary teams, accurate and clear exchanges of information and assist other team members to achieve team objectives and work outcomes.

More Specifically you will have:

- Demonstrated ability to provide excellent customer service in a healthcare environment.
- Demonstrated experience in medical administration and reception management.
- Strong communication skills, with the ability to liaise with internal staff & patients.
- A collaborative approach to delivering exceptional patient centred services.
- Willingness and ability to proactively implement continuous improvement and change initiatives.
- Able to effectively and collaboratively solve problems as they arise.
- High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
- Ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes.
- Demonstrated business acumen.
- Diploma of Medical Administration or equivalent experience.

What’s in it for you
- Modern facility and team focused Culture.
- Great work/life balance - Monday - Friday shifts.
- Internal career development opportunities globally.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
- Learn and grow with our award-winning development programs.
- Free access to thousands of LinkedIn training courses.
- Range of benefits such as 12 weeks paid parental leave.
- Brand new state of the art facilities
- Thriving close-knit culture and communities.
- Supportive environment with encouragement and challenge to live your highest potential both professionally and personally.
- To be part of the exciting journey in healthcare and make a difference in our patients’ clinical and emotional needs.

About GenesisCare

We are the largest private Oncology provider in the world, employing over 6000+ highly trained healthcare professionals and support staff across the United States, Australia, Spain and the United Kingdom, designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 1 million patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for cons