Member Services Consultant

2 weeks ago

Melbourne, Australia UniSuper Full time

**25th September start date with industry leading training onsite over 5 weeks**:

- **Permanent and Contract opportunities available with rotating rosters between 8:30am to 6:00pm (Mon to Fri)**:

- **Positive, diverse and collaborative working culture with amazing wellbeing programs**

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

**About the Role**
Reporting to the Team Leader you will be responsible for the timely and informative resolution of member enquiries across insurance, investments and superannuation.
On the job your role will be responsible for, however not limited to:

- Attendance and engagement within team meetings
- Attendance at professional development sessions
- Participation in team activities

Get ready because this is the role that will set you up for an adventurous career within the finance sector

Upon commencement you will undertake a five week fulltime, onsite induction and training program that will introduce you to UniSuper, our services and products. This training will enhance your customer service skills, train you in your day-to-day role as well as education towards superannuation and advice qualifications.

**About you**
It is not essential to have come from a superannuation or call centre environment however we are looking for intelligent, highly efficient and customer service focused individuals who are keen to commence, or progress, their superannuation experience.

You will have the natural ability to build rapport with our members, therefore strong communication skills and the attitude and desire to learn, are crucial.

In addition to your ability to manage and work across multiple systems, you understand the need to ensure an extremely positive customer experience - this will provide you with ongoing success in this truly extraordinary organisation.

**What US offer**
We take a long-term outlook and will invest in our employee's development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

- Highly achievable performance incentive (for perm employees)
- 17% super as standard but with the ability to dial down to 11% (for perm employees)
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Additional 3 days ‘Community and Culture’ leave allowing you to give back to your community and celebrate what is important to you
- We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that 60% in office is the best way to collaborate and build relationships with your colleagues, whilst offering flexibility as to how this works for you.

If you feel you have the experience and skills required for this role, please apply

**Think Great. Create Great.

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