Member Services Consultant

2 weeks ago

Melbourne, Victoria, Australia affix Full time $60,000 - $80,000 per year

The Story

Executive Health Solutions is Australia's leading provider of premium executive health assessments and wellbeing programs, operating as part of the prestigious Altius Group. They're not just another healthcare provider – they're the trusted partner to over corporate clients, delivering world-class health services to more than 12,000 executives across the nation.

Their purpose-built clinics are staffed by multidisciplinary teams of health professionals who understand that executive wellbeing isn't just about individual health – it's about organisational success and therefore they help companies manage risk, enhance leadership wellbeing, and retain their most valuable talent through tailored medical assessments and comprehensive wellbeing programs designed specifically for senior leaders.

The Role

As the Member Services Consultant, you'll be the vital first point of contact in their executives' health journey.

This is a dedicated outbound role where you'll secure health assessment bookings with eligible executives, partners, and directors – essentially opening the door to life-changing health insights for Australia's business leaders.

Your key responsibilities will include:

  • Conducting high volume of professional outbound calls daily to executives from client eligibility lists
  • Achieving high conversion rates through confirmed daily bookings
  • Following agreed contact sequences (SMS, call, email) while adapting to specific client protocols
  • Representing EHS with warmth, professionalism, and credibility in every interaction
  • Maintaining meticulous call logs, booking data, and CRM updates for reporting and compliance
  • Providing cross-state support during peak demand periods or large client rollouts
  • Developing comprehensive knowledge of EHS's standard and customised health programs

Success in this role means consistently delivering booking outcomes while maintaining the highest quality of executive interactions and strict compliance with client protocols.

What You Bring To The Role

They're seeking a resilient, professional communicator who can combine persistence with excellent judgment.

The ideal candidate will have:

  • Proven experience in hospitality, customer service, or outbound telesales
  • Proven success in high-volume, KPI-driven environments with consistent results
  • Background in premium service environments (hospitality, professional services, or appointment setting)
  • Professional presence and confidence when engaging with C-suite executives
  • Exceptional ability to build rapport quickly while staying outcome-focused
  • Maturity to handle rejection, maintain momentum, and stay positive under pressure
  • Ability to thrive in structured, target-driven environments while ensuring positive participant experiences

What's In It For You

This isn't just another sales role – it's your opportunity to make a meaningful impact on the health and wellbeing of Australia's business leaders while building an exceptional career with a market-leading organisation.

The role will provide comprehensive training and ongoing leadership support to ensure your success, with a clear pathway for career advancement within the group.

This is your chance to join a collaborative Melbourne team that values professionalism and results.

Next Steps

If you're ready to combine your communication skills with meaningful purpose, representing Australia's premier executive health provider while building a rewarding career in a growth-oriented organisation, we want to hear from you.

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