Member Services Consultant

2 days ago

Melbourne, Australia UniSuper Full time

**Full-time, Part-time, Permanent and Contract opportunities available between: Mon-Fri**:

- **Positive, diverse and collaborative working culture with amazing wellbeing programs**:

- **20th March start date, with 3 weeks full-time training required**:

- **Rostered hours between: 8:30am to 6:00pm
**About US**
UniSuper is Australia’s best kept Superannuation secret. The $110B fund recently opened to the public and we need your help to spread the word about Australia’s hidden superannuation gem.

This is the fund for Australia’s best thinkers, creators and investigators who want to do the right thing to shape a better tomorrow. We come to work every day to ensure our members create a future worth retiring for that doesn’t cost the earth.

**About the Role**
Reporting to the Team Leader you will be responsible for the timely and informative resolution of member enquiries across insurance, investments and superannuation.

On the job your role will be responsible for, however not limited to:

- Attendance and engagement within team meetings
- Attendance at professional development sessions
- Participation in team activities

Get ready because this is the role that will set you up for an adventurous career within the financial services sector

Upon commencement you will undertake a three-week fulltime paid induction and training program that will introduce you to UniSuper, our services and products, training to enhance your customer service skills, training in your day-to-day role as well as education towards superannuation and advice qualifications.

**About you**
It is not essential to have come from a superannuation or call centre environment however we are looking for engaging, highly efficient and extremely passionate customer service focused individuals who are keen to commence, or progress, their superannuation experience.

You will have the natural ability to build rapport with our members, therefore strong communication skills and the attitude and desire to learn are crucial.

In addition to your proven ability to manage and work across multiple systems, you understand the need to ensure an extremely positive customer experience which will provide you with ongoing success in this truly extraordinary organisation.

**What US Offer**
We’re passionate about knowledge and sharing it amongst our members and our employees. We believe that a better future is ours to make. We take a long-term outlook and will invest in our employee’s development and training. With an open culture where all roles can flex you will also receive:

- A personal development plan, highly achievable performance incentive plan and yearly funding to support your career goals
- Competitive salary package with your choice of either 17% or 10.5% super
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Generous well-being program
- Paid Culture and Community days (3 per year) and flexible working options
- A hybrid working model, allowing you to build collaborative relationships with your colleagues in office 60% of the week

**Think Great. Create Great.
- *Please Note: _
- Part-time opportunities require individuals to work reduced hours Monday - Friday
- Successful applicants will be required to complete a background check prior to commencement of employment

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