Technical and Quality Specialist

7 days ago

Rhodes, Australia Nespresso Full time

Are you ready to bring a little extraordinary into your life? At **Nespresso**, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a **Nespresso** cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.
To achieve this, we live by four behaviours. **We Inspire, we Care, we Act, and we iNnovate**. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

We currently have an exciting opportunity for an experienced Quality Engineer as **Technical & Quality Specialist **to join our high performing **Nespresso After Sales** team, located in Rhodes.

**We are looking for an experienced Technical & Quality Specialist who **
Has a strong appreciation of premium brands and of high-end services that delight consumers. In this role you will have full responsibility of all aspects of machine quality and technical services for your designated business division including Budget and Vendor Management, Consumer Complaint and Incident Management, Aftersales Program Design, Machine and Service Assurance. You will be an analytical, reliable and passionate individual has an affinity for fault finding, problem solving, improving product and service quality, as well as the ability to self-start and deliver without supervision. You will be experienced with or have a firm understanding of the Continuous Process Improvement as well as experience in small appliances. To be successful in the role you will need to have experience in initiating & leading cross functional projects and have a solid understanding of Australian Consumer Law. Your responsibilities will include;
- Managing technical budget, participate operational planning, dynamic forecasting, PO & Invoice reconciliation activities.
- Leading efficiency projects and driving process improvements based on technical assessments & consumer feedbacks.
- Providing technical expertise for machine technical issues. Responding and escalating machine quality complaints & consumer incidents.
- Providing support and expertise regarding compliance and homologation of machines introducing and currently selling in ANZ.

**How you will be rewarded**
With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.
- Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range
- Annual bonus incentive program
- Flexible working arrangements
- Exceptional training and continuous personal Development opportunities
- Quarterly staff recognition through our GreatNes awards

**Please note**: To be considered for this role you must have full working rights within the relevant location.
Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

**People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.

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