Aps 3 - Customer Service Officer Raaf Amberley

4 days ago

Amberley, Australia Australian Government Department of Defence Full time

$62,863 - $69,265 (plus Super)
- Amberley - QLD

**The Role**

To be successful in the role, you will be able to build effective working relationships with internal and external stakeholders that enhance customer experience.

The role works as part of a nationally dispersed team delivering:

- Frontline customer service
- Enquiry and issue management within agreed performance metrics
- Basic research and analysis activities
- Administrative duties such as data entry, processing, and follow-up calls
- Ongoing self-improvement and professional development

CSOs are supported with ongoing training, coaching and performance development through a Quality Framework designed to ensure skills and knowledge are expanded to enhance and maintain the delivery of quality and consistent customer service to our customers.

CSOs are employed Australia-wide, enabling our three services - Navy, Army and Air Force - to do their job. Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians employed Australia-wide, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies.

**About our Team**

The team at RAAF Amberley comprises of four CSOs and reports to an APS4 Team Leader. In this region there is one Customer Service Centre with other Customer Service Centres in other South East Queensland locations.

To be successful in the role, you will have:

- Demonstrated experience in a customer service or service delivery environment
- Demonstrated commitment to on-the-job training and participation in activities to build and maintain customer service skills, systems knowledge and product understanding
- Ability to work collaboratively and actively participate in group activities
- Initiative to resolve customer enquiries where solutions are documented in knowledge articles, policy and procedures.

In turn, we will provide you with:

- Performance-related salary progression
- 15.4% superannuation
- Standard hours of 37.5 hours per week
- Negotiated flexible work arrangements
- Ongoing training and development
- Annual leave of 20 days per year
- Personal/carers leave of 15 days per year
- An additional day of leave per calendar year in addition to regular leave
- Christmas stand down (a paid break during the Christmas and New Year period in addition to regular leave)
- A range of Parental and Reservist leave
- A number of Health, Wellbeing, Diversity and Inclusion networks
- Defence Employee Assistance Program provided by Converge International

This role is ideal for energetic and motivated individuals focusing on customer service and ongoing learning and development.

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