Service Desk Officer

4 days ago

West Melbourne, Australia Australian Red Cross Lifeblood Full time

Perfect role for a recent graduate.

Permanent Full-Time position.

Melbourne Processing Centre, West Melbourne with WFH flex

This is your opportunity to find a life-giving purpose

**As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges - all while making a difference in the lives of countless others.

Lifeblood has an inspiring opportunity for you

Within a professional and close-knit team, you will be responsible for the provision of 1st and 2nd level ICT support for all Lifeblood staff. Your challenge will be to respond to, manage and resolve incidents/requests within our IT Service Management suite. You will be expected to perform these tasks in a manner that provides ‘customer service excellence’ to Lifeblood business.

Sound interesting? Here’s what we’re looking for;
Excellent customer service skills with the ability to effectively deal with clients and deliver services within a timely manner

Have a passion for technology and associated hardware/software

Understanding of the service desk function and call management systems

An excellent team player with the capability to manage stakeholder relationships

Able to effectively manage your time to ensure deadlines are met

Passionate about helping others and using your initiative to think outside the square to solving customer challenges

A recent tertiary graduate in relevant areas of information systems (Desirable).

This is a permanent full-time position which reports into the Service Desk Team Leader. This role will be based out of Melbourne Processing Centre but will have work from home flexibility for portions of the week.

Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all - especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people.

As part of the Lifeblood team you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

If selected, you’ll be required to complete a number of background checks — don’t worry, we’ll help you through this process.

Our facilities are Covid-19 safe places

Click here to learn how we're protecting donors, volunteers, patients and our people.

A number of states have mandated that Lifeblood employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements, or have the appropriate medical exemption information available.

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