Assets Officer

**Assets Officer - Metro Sydney**

**ABOUT THE ROLE**

The Assets Officer is responsible for the efficient delivery of residential Asset based Planned and Cyclical Maintenance with the purpose of providing quality homes to our customers. The position will also provide a project management, site supervision and quality assurance role for ad hoc projects for the assets and maintenance team

The Assets Officer will be working across all Hume’s regional locations and therefore working remotely and on the field, to allow flexibility and optimize productivity by reducing travel time.

Your responsibilities will include, but not be limited to;
- Support the delivery of quality homes that meet our customer’s needs by assisting in the development of the planned and cyclical maintenance program
- Project Management of ad hoc work
- Development and Administration of Planned Work and Preventative Maintenance schedules.
- Preparing job orders and allocating work to appropriate contractors
- Monitoring contractor performance and maintaining up to date contractor compliance and safety details
- Reporting on monthly maintenance spend
- Checking invoices for payment and liaising with finance
- Maintaining records in the assets management system
- Managing the tenant feedback and satisfaction survey process and data

**WHAT WE LOOK FOR IN YOU**

We are looking for someone who is able to demonstrate superior customer service skills working with a diverse customer base. To be successful in this role, you will have:

- Exceptional communication skills, both written and verbal
- High level of organisational skills, and be able to prioritise and juggle competing demands
- A proven background in Facilities Management and Asset Maintenance within the residential space is a must
- A sound knowledge of preventative maintenance and project management
- Computer literacy is essential to facilitate the use of Hume’s asset management system, and also the use of Microsoft Office packages including Word, Excel and Outlook
- Cultural alignment to Hume’s values

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**New Opportunities**

Hume’s 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focussed organisation. We also believe that a good employee experience directly translates into a good customer experience.

If you’re passionate about soci