Guest Experience Officer

5 days ago

Shoalhaven Heads, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Location**

Experience coastal charm on the New South Wales Coast at Ingenia Holidays Shoalhaven Heads. Located only an hour and a half south of Sydney, choose from comfortable cabins or campsites surrounded by plenty of space, and enjoy access to the pool, pedal cart hire, a playground and fun school holiday activities.

For the adventurous traveller, go fishing in the Shoalhaven River, visit Seven Mile Beach or explore local wineries.

Enjoy a relaxing beachside stay at Ingenia Holidays Shoalhaven heads - book your next stay today

**About the role**
We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front-of-house experience, ensuring positive and engaging interactions with our guests. This position is Part-Time, offering 16 hours per week, with a requirement to work every second weekend on a rotating roster. Flexibility is key, and we are happy to work with the team to accommodate preferred working days.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**About You**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Benefits**

Providing an exceptional service to our residents is one of the most important factors for the success of our business. For the successful applicant, we can offer:

- Rewarding and challenging opportunity
- Security working for an ASX listed organisation
- Excellent discounts on Ingenia Holidays

**No agencies please.**

**Culture and Benefits

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