Guest Experience Officer

3 days ago

Nambucca Heads New South Wales, Australia Ingenia Communities Group Full time

Be Part of Something Bigger at Ingenia

At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.

We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.

Your Next Opportunity

We're on the lookout for a friendly, energetic Guest Experience Officer to be the welcoming face of our Holiday Park in Nambucca Heads.

Ingenia Holidays Nambucca Heads offers the perfect blend of coastal charm and community spirit, making it an ideal workplace for someone who loves creating memorable guest experiences in a relaxed, holiday-focused environment.

Reporting to the Park Manager, you'll be the welcoming face of the park; assisting guests with check-ins and check-outs, sharing local tips, and ensuring everything runs smoothly through great service and coordination, helping deliver exceptional experiences for our guests and residents, and have fun while doing it

This position is casual, with extra hours able to be picked up during peak seasons.

Why You'll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

  • Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
  • Employee referral, employee of the month, and employee of the year rewards
  • Flexible work schedules to suit your lifestyle
  • Retailer discounts

In this role you'll

  • Be the friendly face that greets every guest, sharing insider tips on park highlights, local attractions, and fun activities.
  • Champion Ingenia Holidays as the ultimate destination for relaxation and adventure.
  • Manage check-ins, check-outs, and front desk operations with professionalism and a personal touch.
  • Deliver exceptional customer service that keeps guests coming back.
  • Work closely with housekeeping and maintenance teams to ensure everything runs like clockwork.

You're Likely a Match If You

  • Shine in customer service and love helping people feel at ease.
  • Bring experience in hospitality or tourism (extra kudos if you've worked in a holiday park).
  • Are confident using Microsoft Office and booking systems (or keen to learn).
  • Are detail-oriented, organised, and a true team player.
  • Hold a valid 'C' Class Driver's Licence.

You're someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We Keep Things Simple And Supportive

  • Apply via our website; no cover letter needed
  • Quick phone chat and interview with your future manager
  • Background checks
  • Offer and onboarding; welcome aboard

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let's Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

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