Guest Experience Assistant Manager

19 hours ago

Noosa Heads, Australia Sofitel Noosa Pacific Resort Full time

Company Description
- Live the French way - _join Sofitel Noosa Pacific Resort today

We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

**Job Description**:
About the Role:
We are seeking a creative and vibrant hospitality connoisseur with a passion for creating unforgettable experiences whilst delivering a LUXE standard of customer service to our guests.

As the Assistant Manager, you will lead and mentor the Guest Experience team, ensuring a smooth and seamless guest experience. Your passion for the guest journey will be natural and personable, fulfilling our 'Heartist' philosophy and inspiring the team around you. You like to know people, and dig for the treasure when talking to guests enabling you to create personal touchpoints throughout their stay. This role is NOT a typical Front Office role, we go that extra mile, think outside the box and create peak moments for our guests they will not find anywhere else

Duties & Responsibilities:
This is an active front of house position involving:

- Enhancing and building the Guest Experience department in conjunction with the Guest Experience Manager
- Ensuring the team is on track each day with clear direction and support
- Exceptional attention to detail whilst building positive relationships with guest
- Proactively seeking new opportunities to build thrill & memorable guest experiences
- Assist guests with any information requested
- Empower the team to continue to deliver genuine passion for service excellence
- Lead, support, and train team members, ensuring staff represent brand and Hotel standards
- Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
- High level of creativity and artistry with local knowledge
- Exceptional communication and customer service skills
- Flexibility to work various shifts including week-ends, nights and public holidays
- Immaculate presentation and grooming standards

**Qualifications**:
**Requirements**:

- Outstanding passion to deliver excellent guest service
- Previous Hotel experience in Supervisor or Manager position
- Opera Property Management System experience

Additional Information

Our Benefits:
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- Work Your Way

with flexible working arrangements
- Complimentary

Daily Continental Breakfast
- Complimentary

Onsite Parking
- Complimentary

Fortnightly Lunches
- Discounts on worldwide accommodation

and discounted food & beverage
- Accor 10 weeks paid parental leave
- Industry-renowned Accor Hotels Academy Professional Training and Development
- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Guest Experience Assistant Manager

    4 days ago

    Noosa Heads, Australia Sofitel Noosa Full time

    **About Us**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar...

  • Guest Service Agent and Guest Experience Executive

    1 week ago

    Noosa Heads, Australia SOFITEL Full time

    Company Description - Live the French way - _join **Sofitel Noosa Pacific Resort** today! We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar...

  • Guest Service Agent

    3 days ago

    Noosa Heads, Australia Sofitel Noosa Pacific Resort Full time

    Sofitel Noosa Pacific Resort is currently seeking a new member to join the fantastic Front Office Team full time. Sofitel Noosa Pacific Resort is one of Australia’s leading 5 star resorts with 176 rooms features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar. We are in search for someone who has a positive...

  • Guest Experience

    1 week ago

    Noosa, Australia Ingenia Communities Full time

    Apply - Share Job description Posted Tuesday, 19 August 2025, 9:00 am - We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3...

  • Front Office Assistant Manager

    3 days ago

    Noosa Heads, Australia Sofitel Noosa Pacific Resort Full time

    We are seeking a dynamic Assistant Manager to assist in leading our Front Office team! Sofitel Noosa Pacific Resort is located in the heart of Hastings street, is Noosa’s only 5 star hotel and offers 176 studios with an extensive Food & Beverage operation. Reporting to the Front Office Manager, we are seeking a dynamic and passionate individual who is...

  • Front Office Guest Service Agent

    1 week ago

    Noosa Heads, Australia Netanya Noosa Full time

    From studio apartments to three-bedroom villas with direct access and views over Noosa Main Beach, Netanya Noosa is a haven for laid-back luxury. We are searching for a **SUPERSTAR **to join our Front Office Team! As a Front Office Guest Service Agent, you will: - Be part of a team that's key focus is to deliver the exceptional guest experience that...

  • Guest Experience Officer

    19 hours ago

    Shoalhaven Heads, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...

  • Guest Experience Officer

    4 days ago

    Nambucca Heads NSW, Australia INGENIA COMMUNITIES Full time

    ApplyShareJob descriptionPosted Monday, 20 October 2025, 12:00 amBe Part of Something Bigger at IngeniaAt Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.We're a...

  • Assistant Manager

    4 days ago

    Noosa Heads, Australia ALH Hotels Full time

    About the Role **Assistant Manager | Noosa Reef Hotel | Dream big with us!** The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. The local pub is where stories are made and retold. A place to escape and feel at home. And every great local is made up of great people. - If work isn’t fun, you’re not playing on...

  • Assistant Manager

    1 week ago

    Noosa Heads, Australia ALH Hotels Full time

    Job Description **Assistant Manager**: - **Noosa Reef Hotel** - $74,000 salary + Bonus + Team Benefits - Career and training opportunities - your development is important to us - Amazing perks - check out our full benefits at the bottom of this ad Located on the Laguna Bay and North Shore coastline, the Noosa Reef Hotel is the heart of the community and...