Product Support Specialist

7 days ago

Melbourne, Australia D2L Australia Pty Ltd Full time

D2L Australia Pty Ltd is seeking a full time qualified, Product Support Specialist (Analyst Programmer).

The Product Support Specialist requires an individual who has experience in resolving highly technical complex client issues with great troubleshooting skills and ability to think outside the box. You possess technical knowledge, problem solving skills and experience in a helpdesk environment providing technical support to clients. In this position you will provide support for clients from all verticals (K12, Higher Education and Enterprise) who use D2L’s suite of eLearning web-based software.

The salary offered is $69,000 per annum plus super.

The tasks and responsibilities of the position include:

- Technical skills and experience: Extensive experience allows to act as an advisor in a technical/functional capacity.
- Exercise’s judgment in selecting troubleshooting methods to quickly identify solutions and recommendations to complex technical issues.
- Data Collection and Analysis: Gathers IIS log data. Know how to accurately interpret this data to accurately report findings to customers.
- Critical product knowledge: Well versed in all LE Core products and tools and experienced handling other integrations allowing Support to achieve SLOs.
- Performs advanced in-dept troubleshooting and accurately identify solutions on issues related to Authentication protocols, SIS Integrations, API and LTI issues which are elements that allows customers to customize and extend product services
- Analyzing & researching the clients’ requirements, then develops requirement document for system design & development.
- Developing and preparing documents for the general design of software that meet system and security requirements, including the selection of alternative approaches.
- Writing and maintaining program code using HTML, JavaScript and SQL as per system requirement and design in line with quality accredited standards.
- Correcting software issues Correcting software issue by:

- Isolating, replicating, and documenting all necessary details related to the identified software defect
- Documenting and communicating effectively to Development team step-by-step instructions to reproduce the issue and findings to help identify root cause and suggest on possible fixes.
- Identifying and executing appropriate DEV-approved workaround scripts, if/when available
- Writing instructions and guidelines for end users for operational procedures
- Developing documents for FAQ's and Knowledge-Based Articles

Skills and qualifications expected of the applicant:

- Bachelor's degree or equivalent in Computer Science
- ITIL V3 Foundation Certification an asset
- Minimum of 2 years’ experience in a technical support role
- Basic knowledge authentication protocols (LDAP, SSO, Shibboleth)
- Experience with Fiddler and other Browser-based Analytics and Reporting tools would be an asset
- Experience with eLearning software and supporting a Learning Management System would be an asset

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

  • Product Support Specialist

    5 days ago

    Melbourne, Australia ECi Software Solutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Specialist Support Coordinator

    2 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Product Support Specialist

    2 weeks ago

    Melbourne, Australia Podium Full time

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and focus on helping...

  • Product Support Specialist

    2 weeks ago

    Melbourne, Australia Podium Full time

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and focus on helping...

  • Product Support Specialist

    4 days ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Product Support

    2 weeks ago

    Melbourne, Australia Tutt Bryant Hire Full time

    With the challenges of servicing remote sites, a diverse range of equipment, climates and supported industries, Tutt Bryant’s maintenance, engineering and logistics teams are offered a great deal of opportunities, as well as some exciting challenges along the way. Working in a mix of branch locations, field service and on fixed term project sites, Tutt...

  • Product Specialist

    1 day ago

    Melbourne, Australia HESTA Full time

    Product Specialist **Careers with Impact** More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is an inspiring and rewarding...

  • Air Conditioning Product Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $120,000

    Commercial Air Conditioning Technical Support SpecialistWe are seeking a highly skilled and experienced technical support specialist to join our team. As a commercial air conditioning technical support specialist, you will provide expert guidance and support to installers, service technicians, and internal teams on our commercial air conditioning...

  • Product Specialist

    2 weeks ago

    Melbourne, Australia HESTA Super Fund Full time

    **Careers with Impact** More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world. HESTA is an inspiring and rewarding place to work....

  • Product Specialist

    6 hours ago

    Melbourne, Victoria, Australia Siemens Healthineers Full time

    Product Specialist - Digital & AutomationJoin to apply for the Product Specialist - Digital & Automation role at Siemens HealthineersProduct Specialist - Digital & Automation2 days ago Be among the first 25 applicantsJoin to apply for the Product Specialist - Digital & Automation role at Siemens HealthineersGet AI-powered advice on this job and more...