Production Support Officer

7 days ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

CSV Digital provides a comprehensive range of IT services including mobility, network services, software support, court services support, in-court technologies, IT vendor management, business analysis, procurement, transcription services, telephony and communications support. In its 'day to day' operations the function will aim to ensure courts are properly supported in their day-to-day work and service to the community.

**About the Role**

The Production Support Officer role operates within the Victorian Government Reporting Service (VGRS) which facilitate recording and transcript services to the courts. The role is responsible for the production and delivery of transcript within the Court of Appeal (CoA) division. Duties of the Production Support Officer include:

- Prioritising, delegating, producing, merging and organising the distribution of transcript for the CoA, including 'Coloured' Court hearings and Appeal Preparation
- Coordinating and prioritising requests for transcript from the CoA, ensuring adherence to agreed delivery timeframes as defined in the VGRS Service Level Agreement (SLA)
- Proactively building and maintaining productive relationships with key stakeholders of the VGRS; attend to, communicate, respond and triage requests from the CoA Registry and its delegates
- Liaising with the Service Delivery Lead and Training and Quality Assurance Coordinator for resourcing requirements associated with the production of CoA transcript.
- Assisting with merging and distribution of all transcript delivery where and as required.

**About You**
- A relevant qualification or equivalent experience is desirable.
- Demonstrable knowledge and experience of transcript production, court proceedings and audio recordings.
- Typing Speed of a minimum of 75 Words Per Minute (WPM) with 98% accuracy
- Sound working knowledge of the English language, including an understanding of its working, structure, syntax and grammar, with the ability to identify legal, medical, forensic and psychiatric terminology, including Latin phrases

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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