Customer Support Specialist

2 days ago

City of Brisbane, Australia CSE Global Full time

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.

Are you passionate about delivering exceptional customer service and technical support? Do you thrive in fast-paced environments where your problem-solving skills make a real difference? CSE Crosscom’s Global Support Centre is looking for a dedicated Customer Support Specialist to be the frontline hero for our diverse range of clients worldwide.

What You’ll Do:

- Be the first point of contact for 24/7 operational support, incident response, and network management

- Trouble‑shoot and support LAN, WAN, wireless, and radio networks (Level 1 & 2)

- Monitor customer network infrastructure proactively using advanced tools

- Manage incidents end‑to‑end, escalating when needed and keeping everyone informed

- Deliver outstanding customer service with empathy, clarity, and efficiency

- Work collaboratively on continuous improvement initiatives and key projects

- Uphold service excellence and meet SLAs and KPIs consistently

What We’re Looking For:

- Excellent communication skills and a customer‑first attitude

- Strong troubleshooting, analytical, and time management abilities

- Ability to work calmly under pressure in a service‑driven setting

- Bonus: Tertiary qualifications in IT, Networking, or Telecommunications

- Bonus: Knowledge of IP networking (routing, switching, firewalls, VPNs)

What We Offer:

- Comprehensive training during your first 3 months to set you up for success

- Flexible roster options after probation (Friday‑Tuesday or Thursday‑Monday)

- A supportive, global team dedicated to operational reliability and customer satisfaction

- Attractive renumeration package and benefits

- Excellent personal development opportunities with training, education, mentorship and upskilling

- Career growth with a fast‑growing company

- Numerous employee benefits and HR resources

- Excellent stability and long‑term prospects with expansion of clients and services in every state.

At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values.

#J-18808-Ljbffr

  • Customer Support Specialist

    2 weeks ago

    City of Hobart, Australia Procreate Ltd Full time

    We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community. You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and...

  • Customer Support Specialist

    3 days ago

    Brisbane, Queensland, Australia Bold Living Full time $60,000 - $80,000 per year

    Company DescriptionBold Living is a family-owned and operated residential construction company building beautiful homes, bringing our customer's dreams to life. We pride ourselves on delivering a transparent and upfront building experience to all our valued customers.Are you ready to embark on an exciting journey with us? We're looking for a...

  • Customer Support Specialist

    2 weeks ago

    City of Melbourne, Australia Mable Full time

    HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology...

  • Specialist Veterinary Nurse

    2 weeks ago

    Brisbane, Queensland, Australia Veterinary Specialist Services Full time $90,000 - $120,000 per year

    Specialist Veterinary Nurse - JindaleeRotating RoleThe VSS Jindalee nursing team is continuing to grow, come join our compassionate and dedicated professionals in delivering gold-standard patient careApply todayThe role:The role is a casual position initially with the opportunity to move to a permanent role.In this role you will provide specialised...

  • (Only 24h Left) Customer Care Representative

    2 days ago

    City Of Kalamunda, Australia Operations Support Full time

    Benefits: - Opportunity to Join one of Australia’s Leading Packaging, Warehouse & Washroom Distributors - Monthly bonuses linked to KPIs and profit sharing. - Great company culture—supportive, energetic, and people-focused. - Ongoing training, career progression and development opportunities. - Long term stable employment - Onsite parking and...

  • Customer Support Specialist

    4 days ago

    Brisbane, Queensland, Australia CSE Global Full time $90,000 - $120,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Support Specialist

    4 days ago

    Brisbane, Queensland, Australia CSE Global Full time $60,000 - $90,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Support Specialist

    6 days ago

    Brisbane, Queensland, Australia CSE Global Full time $60,000 - $100,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Support Specialist

    2 weeks ago

    Brisbane, Australia Console Full time

    Client service support role - WFH Flexibility - Full training provided **About the company** **Reapit ANZ**, consisting of **Agentbox, Agentpoint, Console** and now also incorporating **Inspect Real Estate (IRE) and Move Me In (MMI)** is Australia’s #1 Real Estate software. We offer agencies a complete cloud-based software solution for Sales and Property...

  • Customer Support Specialist

    6 days ago

    Brisbane, Australia Emesent Full time

    **Our Mission to be Bold and Impactful** - **_Work in a Fun and High Preforming team!_**: - **_Be apart of a fast paced environment!_**: - **_Join a growing company, selling and supporting our cutting edge technology_** *** **How you contribute** - This role is a great opportunity for a talented and customer-focused Customer Support Specialist to join...