Customer Support Specialist

1 week ago

Brisbane, Australia Megaport Full time

**About Megaport**

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 250 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

**Our Team Culture**

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

**The Role**

This role is responsible for supporting the Megaport customer base in addressing technical issues, account issues, and general inquiries via phone and web-based support platforms.

The role is exposed to challenges and demands involved in a rapidly expanding global network.

**What You Will Be Doing**:

- Providing high-quality customer service.
- Managing multiple customer communication channels.
- Meet or exceed customer support KPIs and SLAs.
- Adhering to operating procedures and policies.
- Thoroughly document work using relevant systems/software.
- Troubleshoot network, portal, and account issues using various tools.
- Prioritise first contact resolution and manage customer communication until resolution.
- Identify opportunities for customers to optimize their services.
- Think outside the box to achieve the best outcome for our customers.
- Manage requests from vendors, suppliers and other business units.
- Provide accurate and detailed information on unresolved incidents as the interface with key business units, customers, and management.

**What We Are Looking For**:

- Understanding of fundamental networking and software concepts.
- CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required.
- A passion for innovation and technology.
- Fluent in English, with excellent written and verbal communication skills.
- Comfortable working with internal and external stakeholders to deliver exceptional customer service.
- Ability to work autonomously within a globally dispersed team environment.
- Strong work ethic.
- Strong problem-solving skills, comfortable thinking outside the box to deliver solutions quickly.
- Confident in communicating, troubleshooting, and escalating complex technical problems.
- High attention to detail.
- Solution focus and a keen interest in process improvement.

**What We Offer**
- Competitive Compensation Packages
- Flexible working environments
- Birthday Leave
- Generous study and training program + 5 days paid study leave
- Additional Leave via Purchased Annual Leave Scheme
- Health and Wellness Program

  • Customer Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Bold Living Full time $60,000 - $80,000 per year

    Company DescriptionBold Living is a family-owned and operated residential construction company building beautiful homes, bringing our customer's dreams to life. We pride ourselves on delivering a transparent and upfront building experience to all our valued customers.Are you ready to embark on an exciting journey with us? We're looking for a...

  • Customer Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia CSE Global Full time $90,000 - $120,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia CSE Global Full time $60,000 - $90,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Support Specialist

    2 days ago

    Brisbane, Australia Emesent Full time

    **Our mission to be bold and impactful!** Join our dynamic team as a Customer Support Specialist and play a crucial role in showcasing our state-of-the-art technology. This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation. **How you'll contribute** As a key...

  • Customer Support Specialist

    1 week ago

    Brisbane, Australia Emesent Full time

    **Our Mission to be Bold and Impactful** - **_Work in a Fun and High Preforming team!_**: - **_Be apart of a fast paced environment!_**: - **_Join a growing company, selling and supporting our cutting edge technology_** *** **How you contribute** - This role is a great opportunity for a talented and customer-focused Customer Support Specialist to join...

  • Customs Logistics Specialist

    11 hours ago

    Brisbane, Australia Give A Grad A Go Full time

    **Company profile - Supply Chain & Logistics** Our client is a fast-growing global supply chain logistics organisation. With offices in the UK, USA, UAE and Australia, they supply premium foods to the travel industry and are part of one of the world’s largest combined air services providers. They provide bespoke products to suit their customers needs and...

  • Customer Support Specialist

    4 days ago

    Sydney, Brisbane, Melbourne, Australia Mable Full time $60,000 - $90,000 per year

    HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as...

  • Customer Support Specialist

    1 week ago

    Sydney, Brisbane, Melbourne, Australia Mable Full time $60,000 - $80,000 per year

    HomeMade, Mable, Leap in and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as...

  • Customer Care Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Arsenault Full time $40,000 - $60,000 per year

    Who we are? Arsenault (previously known as Dimmi) connects diners with more than 4,500 of the country's hottest restaurants in Australia. As the leading online restaurants reservation platform, Arsenault has a network of more than 60,000 restaurants worldwide, more than 21 million monthly Arsenault also provides restaurants with a software solution,...

  • Customer Support Specialist

    11 hours ago

    Brisbane, Australia Tritium Full time

    Be part of the exciting EV industry - Join one of the fastest growing industries on the planet - Excellent opportunity to develop experience - **This role is a Permanent Part time role for 15 - 20 hours per week**: - **Work to be conducted during the week and on the occasional weekend**: - **Some work from home once fully trained** **About...