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Junior Customer Success Manager

3 weeks ago

Sydney, Australia Maven Teams LLC Full time

**About TKH Security**
Park Assist®, now part of the TKH Security group, is a genuine Aussie start-up success story. Park Assist has become the parking industry’s leading camera focused innovator with the most camera-based parking guidance installations in the world. Our technology helps our clients deliver world-leading parking experiences to their customers, whilst creating new revenue opportunities, providing greater operational control and generating valuable business intelligence. With our experience in both parking and security verticals, our integrated solutions challenge many traditional systems in the market.

**The Role**
We’re searching for a Junior Customer Success Manager to join our team in Sydney and provide exceptional support to our clients and resellers across APAC. You’ll be tasked with becoming a trusted advisor for our customers. As their key point of contact, you’ll make sure we deliver outstanding service by providing support and troubleshooting technical issues, whilst ensuring they get the most value and benefits from our products.

This role will see you develop your knowledge of the TKH Security product suite and keep abreast of the latest developments and innovations, occasionally visit client sites across Australia, and relay client feedback to the wider TKH Security team. You’ll also keep your eyes open for new opportunities, whether that might be leads for new business or opportunities for to repair or improve our clients existing solutions.

You’ll need to be comfortable working independently, with the support of your manager and the wider team, and happy to take ownership of issues, following through to resolution.

**To be considered, you will need**:

- Prior experience supporting clients or customers would be highly beneficial.
- Highly effective communication skills, both written and verbal, and excellent listening skills.
- A detail orientated approach, allowing you to quickly ascertain which tasks should be prioritised.
- Proven troubleshooting & problem solving skills, and a keen interest in technology.
- A strong teamwork ethic with the confidence to work autonomously when required.

This varied role would suit an individual with a passion for delivering outstanding service and exceeding client expectations. You’ll have the scope to develop your skills with the support of a strong, local management team to provide mentorship and training. We currently work in a hybrid model, working from home 2-3 days per week.

**Why join us?**
- Highly innovative, dynamic business that's sustainably growing
- Supportive, collaborative culture.
- Continued learning and professional development are actively encouraged.
- An opportunity to define how we provide support to our customers.
- Our team prides itself on our close-knit, high-performing culture.
- We're constantly learning from each other and are proud of our open and transparent communication culture with exceptionally high levels of customer service.

If you'd like to join the TKH Security team,
**please drop your CV and a cover note introducing yourself** to Rebecca via the link provided.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.